Q: Contact changes

Both my daughter and I have iPhon 6 Plus and only one contact( same contact on both phones) keeps reverting back to default ringtones and changing numbers by deleting and adding numbers. What can I do to fix it?

iPhone 6 Plus, iOS 10

Posted on Oct 20, 2016 11:40 AM

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by javaliga,

javaliga Oct 20, 2016 11:53 AM in response to aey3of6
Level 4 (3,838 points)

iCloud

Oct 20, 2016 11:53 AM in response to aey3of6

Are you sharing an Apple ID? If so, you should each have your own Apple ID. If that is not the problem, then the general advice in these situations is the usual - restart and/or forced restart, restore from backup, and lastly, restore as new:

Restart your iPhone, iPad, or iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support
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