User profile for user: dbenji83
dbenji83 Author
User level: Level 1
12 points

MacOS Sierra and Time Machine - no so friendly...

Hi.


I upgraded to Sierra two weeks ago and since then I was not able to make a full backup on Time Machine. After several attempts with PRAM resetting and a clean macOS Sierra installing, I'm still stuck on "Preparing Backup".

I've the same problem with my MacBook Pro and Macbook.


I tried to cancel the partial image on the Time Machine and restart the process, but it seems I'm not able to finish the first backup. PS every time I see my Time Capsule on Finder and I try to connect to it, the system requires to enter the Time Machine password...weird...


Any suggestions?


Thanks in advance guys.

Dario

MacBook Pro (Retina, 15-inch, Late 2013), macOS Sierra (10.12), null

Posted on Oct 20, 2016 12:06 PM

Reply
7 replies
User profile for user: dbenji83
dbenji83 Author
User level: Level 1
12 points

Oct 20, 2016 1:10 PM in response to Allan Eckert

Here it is from my Macbook


EtreCheck version: 3.0.6 (315)

Report generated 2016-10-20 21:14:21

Download EtreCheck from https://etrecheck.com

Runtime 4:02

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Time Machine backup stuck on Preparing Backup


Hardware Information:ⓘ

MacBook (Retina, 12-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook8,1

1 1,1 GHz Intel Core M CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 57


Video Information:ⓘ

Intel HD Graphics 5300

Color LCD 2560 x 1600


System Software:ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about 11 hours


Disk Information:ⓘ

APPLE SSD AP0256H disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 315 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 249.68 GB (148.17 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.04 GB Online


USB Information:ⓘ

VIA Labs, Inc. USB3.0 Hub

ASIX Elec. Corp. AX88179

VIA Labs, Inc. USB2.0 Hub


Gatekeeper:ⓘ

Anywhere


Kernel Extensions:ⓘ

/Applications/Beats Updater.app

[not loaded] com.beatsbydre.BeatsDFUSupport (3.0.0 - SDK 10.11 - 2016-10-04) [Support]


/Applications/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-09-30) [Support]


/Applications/ExpanDrive.app

[loaded] com.expandrive.filesystems.strongfuse (3.5.1 - SDK 10.9 - 2016-09-30) [Support]


/Applications/Hands Off!.app

[loaded] com.metakine.handsoff.driver (3.1.1 - SDK 10.9 - 2016-09-30) [Support]


/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

[not loaded] com.parallels.kext.netbridge (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

[not loaded] com.parallels.kext.usbconnect (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

[not loaded] com.parallels.kext.vnic (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]


/Applications/Toast 15 Titanium/Toast Audio Assistant.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7 - 2016-10-03) [Support]


/Applications/duet.app

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12 - 2016-10-12) [Support]


/Library/Extensions

[loaded] com.asix.driver.ax88179-178a (1.8.0 - SDK 10.10 - 2016-10-14) [Support]

[loaded] com.paragon-software.filesystems.ntfs (14.2.359 - SDK 10.5 - 2016-10-14) [Support]

[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-10-14) [Support]

[loaded] com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-10-14) [Support]


/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-10-14) [Support]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2016-10-03) [Support]


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 157 Apple tasks

[running] 107 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 40 Apple tasks

[loaded] 156 Apple tasks

[running] 106 Apple tasks


Launch Agents:ⓘ

[running] com.ecamm.iglasses3agent.plist (2016-09-29) [Support]

[running] com.metakine.handsoff.agent.plist (2016-09-30) [Support]

[not loaded] com.oracle.java.Java-Updater.plist (2016-10-02) [Support]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (2016-07-04) [Support]

[not loaded] com.paragon-software.facebook.agent.plist (2016-07-04) [Support]

[loaded] com.paragon.updater.plist (2016-07-04) [Support]

[running] com.sophos.uiserver.plist (2016-09-29) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-10-03) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-10-03) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-09-24) [Support]

[running] com.cleverfiles.cfbackd.plist (2016-10-03) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-30) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-09-29) [Support]

[running] com.metakine.handsoff.daemon.plist (2016-09-30) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-09-10) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-09-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-10-02) [Support]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (2016-07-04) [Support]

[loaded] com.paragon.NTFS.launch.plist (2016-07-04)

[loaded] com.prosofteng.DriveGenius.locum.plist (2016-09-30) [Support]

[loaded] com.securemac.MacScanDaemon.plist (2016-10-14) [Support]

[running] com.sophos.common.servicemanager.plist (2016-09-29) [Support]

[loaded] com.teamviewer.Helper.plist (2016-09-19) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-10-03) [Support]

[loaded] net.telestream.LicensingHelper.plist (2016-10-03) [Support]


User Launch Agents:ⓘ

[running] com.imobie.silentcleanserver.plist (2016-10-14) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-16)

[running] com.spotify.webhelper.plist (2016-10-03) [Support]


User Login Items:ⓘ

duet Applicazione (/Applications/duet.app)

Getflix Applicazione (/Applications/Getflix.app)

ExpanDrive Applicazione (/Applications/ExpanDrive.app)

SmartDaemon Applicazione (/Library/Application Support/CleverFiles/SmartDaemon.app)

iTunesHelper Applicazione (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Applicazione (/Applications/Dropbox.app)

Spotifree Applicazione Hidden (/Applications/Spotifree.app)

MailButler Applicazione (/Applications/MailButler.app)


Internet Plug-ins:ⓘ

FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

JavaAppletPlugin: Java 8 Update 102 build 14 (2016-10-03) Check version


User internet Plug-ins:ⓘ

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-10-03) [Support]

Flash Player: 9999.3.183.75 - SDK 10.9 (2016-10-03) [Support]


Safari Extensions:ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2016-10-16)

Clip to DEVONthink - DEVONtechnologies - http://www.devontechnologies.com/redirect.php?id=download-extras (2016-09-30)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-10-16)

Open in Internet Explorer - Parallels - http://www.parallels.com (2016-10-04)


Audio Plug-ins:ⓘ

EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-09-30) [Support]

CallRecorder: v2.6.1 - SDK 10.11 (2016-09-30) [Support]


3rd Party Preference Panes:ⓘ

Flash Player (2016-09-24) [Support]

FUSE for macOS (2016-09-26) [Support]

Java (2016-10-03) [Support]

Paragon NTFS for Mac® (2016-09-30) [Support]

Perian (2011-07-23) [Support]


Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Destinations:

Data [Network]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 0 B > (Disk size 0 B X 3)


Top Processes by CPU:ⓘ

24% backupd

11% logd

7% kernel_task

6% WindowServer

1% fontd


Top Processes by Memory:ⓘ

937 MB kernel_task

524 MB Mail

279 MB Dropbox

270 MB mdworker(13)

229 MB WindowServer


Virtual Memory Information:ⓘ

651 MB Free RAM

7.36 GB Used RAM (1.80 GB Cached)

196 MB Swap Used


Diagnostics Information:ⓘ

Oct 20, 2016, 09:08:34 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-210834_[redacted].crash

com.charliemonroe.Downie.2.0.Downie-Extension - /Volumes/VOLUME/*/Downie.app/Contents/PlugIns/Downie Extension.appex/Contents/MacOS/Downie Extension

Oct 20, 2016, 09:03:34 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-210334_[redacted].crash

Oct 20, 2016, 08:52:10 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-205210_[redacted].crash

Oct 20, 2016, 08:24:34 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-202434_[redacted].crash

Oct 20, 2016, 07:52:02 PM /Library/Logs/DiagnosticReports/Microsoft PowerPoint_2016-10-20-195202_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Oct 20, 2016, 07:27:54 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192754_[redacted].crash

Oct 20, 2016, 07:27:20 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192720_[redacted].crash

Oct 20, 2016, 07:27:14 PM ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192714_[redacted].crash

Oct 20, 2016, 07:09:56 PM /Library/Logs/DiagnosticReports/backupd_2016-10-20-190956_[redacted].cpu_resour ce.diag [Details]

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

Oct 20, 2016, 06:51:55 PM /Library/Logs/DiagnosticReports/backupd_2016-10-20-185155_[redacted].cpu_resour ce.diag [Details]

Oct 20, 2016, 09:56:31 AM Self test - passed

Oct 19, 2016, 06:56:18 PM ~/Library/Logs/DiagnosticReports/Animationist_2016-10-19-185618_[redacted].cras h

com.syniumsoftware.animationist - /Applications/Animationist.app/Contents/MacOS/Animationist

Oct 19, 2016, 09:07:16 AM ~/Library/Logs/DiagnosticReports/Microsoft AU Daemon_2016-10-19-090716_[redacted].crash

com.microsoft.autoupdate.fba - /Library/Application Support/Microsoft/*/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app/Contents/MacOS/Microsoft AU Daemon

Oct 18, 2016, 10:26:05 AM /Library/Logs/DiagnosticReports/SophosScanD_2016-10-18-102605_[redacted].cpu_re source.diag [Details]

/Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD

Oct 18, 2016, 10:24:43 AM ~/Library/Logs/DiagnosticReports/Microsoft AU Daemon_2016-10-18-102443_[redacted].crash

Oct 17, 2016, 09:59:39 PM /Library/Logs/DiagnosticReports/backupd_2016-10-17-215939_[redacted].cpu_resour ce.diag [Details]

Reply
User profile for user: John Galt
John Galt
User level: Level 10
156,248 points

Oct 20, 2016 1:52 PM in response to dbenji83

Time Machine will not work with useless "anti-virus", "cleaning" and / or "drive maintenance" products installed. Uninstall them according to their instructions. Other nonessential products are also installed in addition to them. As long as they remain installed it is unreasonable to expect your Mac to operate properly.


Apple's Gatekeeper is a fundamental defense against installing garbage software that will prevent your Mac from working properly, and it has been disabled on that Mac. To learn about Gatekeeper and how to re-enable it, please read About the "Are you sure you want to open it?" alert (File Quarantine / Known Malware Detection) in OS X - Apple Support.


For "Sophos" use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://www.sophos.com/support/knowledgebase/122710.aspx


"Cleaning" apps are scams. Read below.



Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or your Mac's operating system are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling macOS alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X / Sierra, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot macOS Recovery, and at the macOS Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using macOS Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall macOS on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Erase a volume using Disk Utility.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.


    Reply

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    MacOS Sierra and Time Machine - no so friendly...

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