dbenji83

Q: MacOS Sierra and Time Machine - no so friendly...

Hi.

 

I upgraded to Sierra two weeks ago and since then I was not able to make a full backup on Time Machine.  After several attempts with PRAM resetting and a clean macOS Sierra installing, I'm still stuck on "Preparing Backup".

I've the same problem with my MacBook Pro and Macbook.

 

I tried to cancel the partial image on the Time Machine and restart the process, but it seems I'm not able to finish the first backup. PS every time I see my Time Capsule on Finder and I try to connect to it, the system requires to enter the Time Machine password...weird...

 

Any suggestions?

 

Thanks in advance guys.

Dario

MacBook Pro (Retina, 15-inch, Late 2013), macOS Sierra (10.12), null

Posted on Oct 20, 2016 12:06 PM

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Q: MacOS Sierra and Time Machine - no so friendly...

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  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Oct 20, 2016 12:07 PM in response to dbenji83
    Level 9 (54,112 points)
    Desktops
    Oct 20, 2016 12:07 PM in response to dbenji83

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by dbenji83,

    dbenji83 dbenji83 Oct 20, 2016 1:10 PM in response to Allan Eckert
    Level 1 (8 points)
    Notebooks
    Oct 20, 2016 1:10 PM in response to Allan Eckert

    Here it is from my Macbook

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-20 21:14:21

    Download EtreCheck from https://etrecheck.com

    Runtime 4:02

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Time Machine backup stuck on Preparing Backup

     

    Hardware Information:

        MacBook (Retina, 12-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook - model: MacBook8,1

        1 1,1 GHz Intel Core M CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 57

     

    Video Information:

        Intel HD Graphics 5300

            Color LCD 2560 x 1600

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: about 11 hours

     

    Disk Information:

        APPLE SSD AP0256H disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 315 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 249.68 GB (148.17 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 250.04 GB Online

     

    USB Information:

        VIA Labs, Inc.          USB3.0 Hub             

            ASIX Elec. Corp. AX88179

        VIA Labs, Inc.          USB2.0 Hub             

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

            /Applications/Beats Updater.app

        [not loaded]    com.beatsbydre.BeatsDFUSupport (3.0.0 - SDK 10.11 - 2016-10-04) [Support]

     

            /Applications/Boom 2.app

        [loaded]    com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-09-30) [Support]

     

            /Applications/ExpanDrive.app

        [loaded]    com.expandrive.filesystems.strongfuse (3.5.1 - SDK 10.9 - 2016-09-30) [Support]

     

            /Applications/Hands Off!.app

        [loaded]    com.metakine.handsoff.driver (3.1.1 - SDK 10.9 - 2016-09-30) [Support]

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

        [not loaded]    com.parallels.kext.netbridge (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

        [not loaded]    com.parallels.kext.usbconnect (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

        [not loaded]    com.parallels.kext.vnic (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]

     

            /Applications/Toast 15 Titanium/Toast Audio Assistant.app

        [loaded]    com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7 - 2016-10-03) [Support]

     

            /Applications/duet.app

        [loaded]    com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12 - 2016-10-12) [Support]

     

            /Library/Extensions

        [loaded]    com.asix.driver.ax88179-178a (1.8.0 - SDK 10.10 - 2016-10-14) [Support]

        [loaded]    com.paragon-software.filesystems.ntfs (14.2.359 - SDK 10.5 - 2016-10-14) [Support]

        [loaded]    com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-10-14) [Support]

        [loaded]    com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-10-14) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-10-14) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2016-10-03) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    157 Apple tasks

        [running]    107 Apple tasks

     

    System Launch Daemons:

        [not loaded]    40 Apple tasks

        [loaded]    156 Apple tasks

        [running]    106 Apple tasks

     

    Launch Agents:

        [running]    com.ecamm.iglasses3agent.plist (2016-09-29) [Support]

        [running]    com.metakine.handsoff.agent.plist (2016-09-30) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist (2016-10-02) [Support]

        [running]    com.paragon-software.NTFS.fsnotify.agent.plist (2016-07-04) [Support]

        [not loaded]    com.paragon-software.facebook.agent.plist (2016-07-04) [Support]

        [loaded]    com.paragon.updater.plist (2016-07-04) [Support]

        [running]    com.sophos.uiserver.plist (2016-09-29) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-10-03) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-10-03) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-09-24) [Support]

        [running]    com.cleverfiles.cfbackd.plist (2016-10-03) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-09-30) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-09-29) [Support]

        [running]    com.metakine.handsoff.daemon.plist (2016-09-30) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-09-10) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-09-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-10-02) [Support]

        [running]    com.paragon-software.NTFS.fsnotify.daemon.plist (2016-07-04) [Support]

        [loaded]    com.paragon.NTFS.launch.plist (2016-07-04)

        [loaded]    com.prosofteng.DriveGenius.locum.plist (2016-09-30) [Support]

        [loaded]    com.securemac.MacScanDaemon.plist (2016-10-14) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-09-29) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-09-19) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-10-03) [Support]

        [loaded]    net.telestream.LicensingHelper.plist (2016-10-03) [Support]

     

    User Launch Agents:

        [running]    com.imobie.silentcleanserver.plist (2016-10-14) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-16)

        [running]    com.spotify.webhelper.plist (2016-10-03) [Support]

     

    User Login Items:

        duet    Applicazione  (/Applications/duet.app)

        Getflix    Applicazione  (/Applications/Getflix.app)

        ExpanDrive    Applicazione  (/Applications/ExpanDrive.app)

        SmartDaemon    Applicazione  (/Library/Application Support/CleverFiles/SmartDaemon.app)

        iTunesHelper    Applicazione  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Applicazione  (/Applications/Dropbox.app)

        Spotifree    Applicazione Hidden (/Applications/Spotifree.app)

        MailButler    Applicazione  (/Applications/MailButler.app)

     

    Internet Plug-ins:

        FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-14)

        Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

        JavaAppletPlugin: Java 8 Update 102 build 14 (2016-10-03) Check version

     

    User internet Plug-ins:

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-10-03) [Support]

        Flash Player: 9999.3.183.75 - SDK 10.9 (2016-10-03) [Support]

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-10-16)

        Clip to DEVONthink - DEVONtechnologies - http://www.devontechnologies.com/redirect.php?id=download-extras (2016-09-30)

        Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-10-16)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-10-04)

     

    Audio Plug-ins:

        EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-09-30) [Support]

        CallRecorder: v2.6.1 - SDK 10.11 (2016-09-30) [Support]

     

    3rd Party Preference Panes:

        Flash Player (2016-09-24) [Support]

        FUSE for macOS (2016-09-26) [Support]

        Java (2016-10-03) [Support]

        Paragon NTFS for Mac® (2016-09-30) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Destinations:

            Data [Network]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 0 B > (Disk size 0 B X 3)

     

    Top Processes by CPU:

            24%    backupd

            11%    logd

             7%    kernel_task

             6%    WindowServer

             1%    fontd

     

    Top Processes by Memory:

        937 MB    kernel_task

        524 MB    Mail

        279 MB    Dropbox

        270 MB    mdworker(13)

        229 MB    WindowServer

     

    Virtual Memory Information:

        651 MB    Free RAM

        7.36 GB    Used RAM (1.80 GB Cached)

        196 MB    Swap Used

     

    Diagnostics Information:

        Oct 20, 2016, 09:08:34 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-210834_[redacted].crash

            com.charliemonroe.Downie.2.0.Downie-Extension - /Volumes/VOLUME/*/Downie.app/Contents/PlugIns/Downie Extension.appex/Contents/MacOS/Downie Extension

        Oct 20, 2016, 09:03:34 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-210334_[redacted].crash

        Oct 20, 2016, 08:52:10 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-205210_[redacted].crash

        Oct 20, 2016, 08:24:34 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-202434_[redacted].crash

        Oct 20, 2016, 07:52:02 PM    /Library/Logs/DiagnosticReports/Microsoft PowerPoint_2016-10-20-195202_[redacted].cpu_resource.diag [Details]

            /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

        Oct 20, 2016, 07:27:54 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192754_[redacted].crash

        Oct 20, 2016, 07:27:20 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192720_[redacted].crash

        Oct 20, 2016, 07:27:14 PM    ~/Library/Logs/DiagnosticReports/Downie Extension_2016-10-20-192714_[redacted].crash

        Oct 20, 2016, 07:09:56 PM    /Library/Logs/DiagnosticReports/backupd_2016-10-20-190956_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        Oct 20, 2016, 06:51:55 PM    /Library/Logs/DiagnosticReports/backupd_2016-10-20-185155_[redacted].cpu_resour ce.diag [Details]

        Oct 20, 2016, 09:56:31 AM    Self test - passed

        Oct 19, 2016, 06:56:18 PM    ~/Library/Logs/DiagnosticReports/Animationist_2016-10-19-185618_[redacted].cras h

            com.syniumsoftware.animationist - /Applications/Animationist.app/Contents/MacOS/Animationist

        Oct 19, 2016, 09:07:16 AM    ~/Library/Logs/DiagnosticReports/Microsoft AU Daemon_2016-10-19-090716_[redacted].crash

            com.microsoft.autoupdate.fba - /Library/Application Support/Microsoft/*/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app/Contents/MacOS/Microsoft AU Daemon

        Oct 18, 2016, 10:26:05 AM    /Library/Logs/DiagnosticReports/SophosScanD_2016-10-18-102605_[redacted].cpu_re source.diag [Details]

            /Library/Sophos Anti-Virus/SophosScanD.app/Contents/MacOS/SophosScanD

        Oct 18, 2016, 10:24:43 AM    ~/Library/Logs/DiagnosticReports/Microsoft AU Daemon_2016-10-18-102443_[redacted].crash

        Oct 17, 2016, 09:59:39 PM    /Library/Logs/DiagnosticReports/backupd_2016-10-17-215939_[redacted].cpu_resour ce.diag [Details]

  • by John Galt,

    John Galt John Galt Oct 20, 2016 1:41 PM in response to dbenji83
    Level 9 (50,545 points)
    Mac OS X
    Oct 20, 2016 1:41 PM in response to dbenji83

    Please read macOS Sierra: If Time Machine remains in the “preparing” stage.

     

    Needless to say, if you are using any non-Apple "anti-virus" garbage, don't.

  • by dbenji83,

    dbenji83 dbenji83 Oct 20, 2016 1:48 PM in response to John Galt
    Level 1 (8 points)
    Notebooks
    Oct 20, 2016 1:48 PM in response to John Galt

    I'll disable it and see if the backup goes faster.

     

    Thanks for the support.

  • by John Galt,

    John Galt John Galt Oct 20, 2016 1:52 PM in response to dbenji83
    Level 9 (50,545 points)
    Mac OS X
    Oct 20, 2016 1:52 PM in response to dbenji83

    Time Machine will not work with useless "anti-virus", "cleaning" and / or "drive maintenance" products installed. Uninstall them according to their instructions. Other nonessential products are also installed in addition to them. As long as they remain installed it is unreasonable to expect your Mac to operate properly.

     

    Apple's Gatekeeper is a fundamental defense against installing garbage software that will prevent your Mac from working properly, and it has been disabled on that Mac. To learn about Gatekeeper and how to re-enable it, please read About the "Are you sure you want to open it?" alert (File Quarantine / Known Malware Detection) in OS X - Apple Support.

     

    For "Sophos" use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://www.sophos.com/support/knowledgebase/122710.aspx

     

    "Cleaning" apps are scams. Read below.

     


     

    Excerpted from Effective defenses against malware and other threats:

     

    • Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.
      • Such products are very aggressively marketed. They are all scams.
      • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
      • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
      • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or your Mac's operating system are eventually released.
      • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

     


     

    To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:

     

    • Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

      • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

    ~/Library/LaunchAgents/

      • Locate the following file and drag it to the Trash:

    com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.

     

    Beware that reinstalling macOS alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X / Sierra, the additional software you require and the essential files you need, follow the applicable recovery procedure below:

     

    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot macOS Recovery, and at the macOS Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using macOS Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall macOS on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Erase a volume using Disk Utility.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.

     


  • by John Galt,

    John Galt John Galt Oct 20, 2016 1:50 PM in response to dbenji83
    Level 9 (50,545 points)
    Mac OS X
    Oct 20, 2016 1:50 PM in response to dbenji83

    Disabling it won't work. Read my other reply.

  • by dbenji83,

    dbenji83 dbenji83 Oct 20, 2016 2:01 PM in response to John Galt
    Level 1 (8 points)
    Notebooks
    Oct 20, 2016 2:01 PM in response to John Galt

    Wow!

     

    Thanks a lot for the explanations.  I will try to follow the suggested steps and see after the removal of both Sophos and CleanMyMac the situations.  I really hope not to do a full re-installing of all my software (did it almost two weeks ago...).

     

    Thanks again man!

     

    I appreciated