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Q: iPhone 6s+ unable to update or restore after disconnected during update
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by Barry Hemphill,Oct 20, 2016 12:10 PM
Barry Hemphill
Oct 20, 2016 12:10 PM
in response to Cali4Chrissy
Level 8
(38,173 points)
PeripheralsI would try resetting the phone by holding the power and home keys down until the Apple logo appears.
Barry
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Oct 20, 2016 12:20 PMby Cali4Chrissy,Thanks for your reply. I did that. I got the apple logo and continued to hold for recover. In iTunes, I hit update which said unable to update. I then hit restore and it has the apple logo with a line below it but it is not restoring. Then it says unable to restore due to errors 9 and also 6 the second attempt. Any other suggestions would be appreciated.
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by Barry Hemphill,Oct 20, 2016 12:25 PM
Barry Hemphill
Oct 20, 2016 12:25 PM
in response to Cali4Chrissy
Level 8
(38,173 points)
Peripherals
This is the only Apple guidance I could find:
Get help with iOS update and restore errors - Apple Support
Barry
