Q: iPhone 6s+ unable to update or restore after disconnected during update

I tried to update my iPhone 6s+. During the update, the phone was disconnected. I have connected to my computer iTunes and now it is unable to update and also unable to restore. It gave me errors 9 & 6. My phone was fine until I updated. Please help!

Posted on Oct 20, 2016 12:08 PM

I have this question too

Barry Hemphill

Level 8 (38,185 points)

Peripherals

This is the only Apple guidance I could find:

Get help with iOS update and restore errors - Apple Support

Barry

Posted on Oct 20, 2016 12:25 PM

Q: iPhone 6s+ unable to update or restore after disconnected during update

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by Barry Hemphill,

Barry Hemphill Oct 20, 2016 12:10 PM in response to Cali4Chrissy
Level 8 (38,185 points)

Peripherals

Oct 20, 2016 12:10 PM in response to Cali4Chrissy

I would try resetting the phone by holding the power and home keys down until the Apple logo appears.

Barry
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by Cali4Chrissy,

Cali4Chrissy Oct 20, 2016 12:20 PM in response to Barry Hemphill
Level 1 (4 points)

iPhone

Oct 20, 2016 12:20 PM in response to Barry Hemphill

Thanks for your reply. I did that. I got the apple logo and continued to hold for recover. In iTunes, I hit update which said unable to update. I then hit restore and it has the apple logo with a line below it but it is not restoring. Then it says unable to restore due to errors 9 and also 6 the second attempt. Any other suggestions would be appreciated.
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by Barry Hemphill,Apple recommended

Barry Hemphill Oct 20, 2016 12:25 PM in response to Cali4Chrissy
Level 8 (38,185 points)

Peripherals

Oct 20, 2016 12:25 PM in response to Cali4Chrissy

This is the only Apple guidance I could find:

Get help with iOS update and restore errors - Apple Support

Barry
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by Cali4Chrissy,

Cali4Chrissy Oct 20, 2016 12:28 PM in response to Barry Hemphill
Level 1 (4 points)

iPhone

Oct 20, 2016 12:28 PM in response to Barry Hemphill

Thank you
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Q: iPhone 6s+ unable to update or restore after disconnected during update

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by Barry Hemphill,

by Cali4Chrissy,

by Barry Hemphill,Apple recommended

by Cali4Chrissy,

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