Dan White
Level 6 (9,451 points)
Mac OS X

Q: Apple Mail is not syncing between iCloud and my desktop

Here is a head-scratcher for the community:

 

I use iCloud.com at work to keep an eye on my personal email.

Since updating to Sierra, I noticed that mail I read and put into a folder on iCloud.com does not appear in Mail.app on my desktop.

 

As a "Let's try something", I logged into iCloud.com, created a new mail folder and moved a few dozen messages into it.

Then I logged out and opened Mail.app

The new folder appears, but it is EMPTY !

 

What the heck ?

iMac, macOS Sierra (10.12), 27 inch 2.7 GHz Intel Core i5

Posted on Oct 20, 2016 5:27 PM

by alex_h1,Solvedanswer
alex_h1 alex_h1
Community Specialists
A:
Hey Dan White,


Thanks for using Apple Support Communities. I can see from your post that your emails won't sync properly on your Mac as it does online at icloud.com. I'd be happy to offer some assistance to get this working properly for you. If your emails appear normally online from a browser, what we can do is disable Mail for iCloud in System Preferences. Then restart your Mac and re-enable. This will reset the settings for it and give it a chance to populate normally. Once you've re-added, let us know if you're able to see those folders and emails as you do from the web.


Cheers.

Posted on Oct 21, 2016 3:15 PM

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Dan White

Q: Apple Mail is not syncing between iCloud and my desktop

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  • Helpful answers

  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Oct 21, 2016 3:15 PM in response to Dan White
    Community Specialists
    Oct 21, 2016 3:15 PM in response to Dan White
    Hey Dan White,


    Thanks for using Apple Support Communities. I can see from your post that your emails won't sync properly on your Mac as it does online at icloud.com. I'd be happy to offer some assistance to get this working properly for you. If your emails appear normally online from a browser, what we can do is disable Mail for iCloud in System Preferences. Then restart your Mac and re-enable. This will reset the settings for it and give it a chance to populate normally. Once you've re-added, let us know if you're able to see those folders and emails as you do from the web.


    Cheers.

  • by Dan White,

    Dan White Dan White Oct 21, 2016 3:13 PM in response to alex_h1
    Level 6 (9,451 points)
    Mac OS X
    Oct 21, 2016 3:13 PM in response to alex_h1

    That sounds so ... Microsoft-ish

    "You have made a keystroke. Please restart your computer for this to take effect"

     

     

  • by Dan White,

    Dan White Dan White Oct 21, 2016 3:15 PM in response to alex_h1
    Level 6 (9,451 points)
    Mac OS X
    Oct 21, 2016 3:15 PM in response to alex_h1

    But it did the trick.

    Thanks

  • by Dan White,

    Dan White Dan White Oct 22, 2016 9:26 AM in response to Dan White
    Level 6 (9,451 points)
    Mac OS X
    Oct 22, 2016 9:26 AM in response to Dan White

    Unsolved !!!

    I am still finding "missing" email online