rebecca5424

Level 1 (8 points)

iPhone

Q: everytime i touch the top of my iphone it burns my finger

I just received my Iphone 6 in July. I have never gotten the screen replaced nor have i cracked it.

The top of my phone where my camera is gets SUPER hot even when i'm not using it. My screen is going in and out as well i'm super scared.

iPhone 6s Plus, iOS 10.0.2

Posted on Oct 20, 2016 9:44 PM

I have this question too

Q: everytime i touch the top of my iphone it burns my finger

All replies

Helpful answers

by Carolyn Samit,

Carolyn Samit Oct 20, 2016 9:56 PM in response to rebecca5424
Level 10 (124,814 points)

Apple Music

Oct 20, 2016 9:56 PM in response to rebecca5424

If you are that concerned, make an appointment at an Apple Genius Bar.
Reply options

Link to this post

by Jonathan UK,

Jonathan UK Oct 21, 2016 1:38 AM in response to rebecca5424
Level 8 (40,003 points)

Apple Watch

Oct 21, 2016 1:38 AM in response to rebecca5424
Hi

Apple advises that you should not continue using a damaged iPhone. Given the symptoms that you have described, I suggest that you turn it off completely.

Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to arrange for your iPhone to be inspected and to establish your available service options (whether under warranty or via chargeable repair service), likely timescales and any cost:

Contact - Official Apple Support
https://twitter.com/applesupport
http://www.apple.com/retail/geniusbar/

To check your warranty status:

https://checkcoverage.apple.com
Reply options

Link to this post