Google not working in Safari

Question

Level 1

14 points

Google not working in Safari

Ever since we upgraded to Sierra we've been having massive problems with Google on Safari. About half the time searches from the address bar don't work, and if they're not working it's not possible to access any Google sites.

Problem is happening across three different machines (iMac, two MacBook Pros) which made me wonder whether it's got something to do with either our network settings or our ISP, but Chrome seems to work fine, even when Safari won't, so I think it's a fault with Safari.

I've tried switching off search suggestions in the Preferences but that hasn't helped.

It's also transient but frequent (and incredibly annoying).

Any suggestions appreciated!

macbook pro 2.16ghz, Mac OS X (10.4.9)

Posted on Oct 21, 2016 12:21 AM

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Answer 1

Top-ranking reply

dominic23

Level 10

83,958 points

Oct 21, 2016 2:15 AM in response to jamesbradley

1. Delete Caches.

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Caches > com.apple.Safari

Right click the com.apple.Safari file and select "Move To Trash”.

2. Delete Cookies.

Safari > Preferences > Privacy > Cookies and Website Data...:

Click the “Manage Website Data..” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

You will have to do this couple of times to be effective.

3. Delete com.apple.Safari.plist file and test.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.

Select "Library" from the drop down.

Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".

Restart. Relaunch Safari.

If this doesn’t help, “Put Back” the com.apple.Safari.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

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Answer 2

Eric Root

Level 10

684,657 points

Oct 25, 2016 7:41 AM in response to jamesbradley

Have you tried restarting/resetting the router?

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Answer 3

jamesbradley Author

Level 1

14 points

Oct 25, 2016 1:41 PM in response to Eric Root

That occurred to me as well, but it didn't seem to help. Thank you though.

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Answer 4

jamesbradley Author

Level 1

14 points

Oct 25, 2016 1:42 PM in response to Eric Root

Sorry for the slow reply - I've been trying each over the weekend. Deleting caches didn't help but deleting the plist files seems to have worked (at least so far). Thank you.

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