Linda Foy
Level 1 (29 points)
iPhone

Q: want to delete iOS 10.0.2

Now that I've updated my phone to iOS 10.0.2, I am unable to transfer photos to my MacBook Air (get the message "your device is locked" (which it is not) nor am I am able to use it in iTunes--won't recognize the iPhone. I was on the phone with Apple Support yesterday and they said it is because the update 10.0.2 is not compatible with my current operating system on the MacBook Air. To upgrade my laptop, I will have to basically wipe my computer (transfer files to an external hard drive) to have the storage available for OS Sierra. I want to go back to the old operating system on my iPhone to avoid this nightmare scenario. I would have NEVER updated if I had known this was the outcome. Also with the new update, cannot seem to delete apps, nor email, just keeps coming back.

iPhone 6, iOS 10.0.2

Posted on Oct 21, 2016 5:02 AM

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Linda Foy

Q: want to delete iOS 10.0.2

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  • Helpful answers

  • by razmee209,Helpful

    razmee209 razmee209 Oct 22, 2016 1:11 PM in response to Linda Foy
    Level 7 (33,827 points)
    Oct 22, 2016 1:11 PM in response to Linda Foy

    Linda Foy wrote:

     

    Now that I've updated my phone to iOS 10.0.2, I am unable to transfer photos to my MacBook Air (get the message "your device is locked" (which it is not) nor am I am able to use it in iTunes--won't recognize the iPhone. I was on the phone with Apple Support yesterday and they said it is because the update 10.0.2 is not compatible with my current operating system on the MacBook Air. To upgrade my laptop, I will have to basically wipe my computer (transfer files to an external hard drive) to have the storage available for OS Sierra. I want to go back to the old operating system on my iPhone to avoid this nightmare scenario. I would have NEVER updated if I had known this was the outcome. Also with the new update, cannot seem to delete apps, nor email, just keeps coming back.

    Downgrading isn't supported by Apple.

     

    this is how I transfer pic to my mac book air How to use AirDrop with your iPhone, iPad, or iPod touch - Apple Support

  • by wick1972,

    wick1972 wick1972 Oct 21, 2016 9:13 AM in response to razmee209
    Level 1 (4 points)
    Oct 21, 2016 9:13 AM in response to razmee209

    This could be one of the worst updates!  My iphone 6s plus locks up all the time.

  • by Linda Foy,

    Linda Foy Linda Foy Oct 22, 2016 1:12 PM in response to razmee209
    Level 1 (29 points)
    iPhone
    Oct 22, 2016 1:12 PM in response to razmee209

    Thanks so much, will try this later this weekend.

  • by Linda Foy,

    Linda Foy Linda Foy Oct 22, 2016 1:13 PM in response to wick1972
    Level 1 (29 points)
    iPhone
    Oct 22, 2016 1:13 PM in response to wick1972

    I can't seem to get rid of recent call notifications or email received notifications even after viewing or marking as "read"---