Q: Iphone 5 crashed

Hi!

I have an Iphone 5 it has a latest OS. After how many days, it crashed and it won't turn on. I plugged it in my windows running laptop with a latest ITunes installed. The phone was recognized by the laptop and also ITunes recognized it, I tried to restore the phone but it is stuck with an apple logo with a progress bar not moving. It has been more than 48 hours but still it isn't moving.

Please help!!!

iPhone 5, iOS 10.0.3

Posted on Oct 21, 2016 5:27 AM

I have this question too

Q: Iphone 5 crashed

All replies

Helpful answers

by OriginalName022,

OriginalName022 Oct 21, 2016 12:16 PM in response to chiple08
Level 4 (2,455 points)

iPhone

Oct 21, 2016 12:16 PM in response to chiple08

Try using recovery mode to restore your phone: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Reply options

Link to this post

by chiple08,

chiple08 Oct 21, 2016 7:59 PM in response to OriginalName022
Level 1 (4 points)

iPhone

Oct 21, 2016 7:59 PM in response to OriginalName022

Already tried that. Still it's stuck with "waiting for iphone" in ITunes and an apple logo with a progress bar not moving on the phone.
Reply options

Link to this post

by OriginalName022,

OriginalName022 Oct 21, 2016 8:07 PM in response to chiple08
Level 4 (2,455 points)

iPhone

Oct 21, 2016 8:07 PM in response to chiple08

Try disconnecting your phone and then force restarting (press and hold both the sleep/wake and home buttons). This probably won't allow your phone to successfully turn on completely, but it might unfreeze it so that you can attempt to restore it again.
Reply options

Link to this post

by chiple08,

chiple08 Oct 21, 2016 8:57 PM in response to OriginalName022
Level 1 (4 points)

iPhone

Oct 21, 2016 8:57 PM in response to OriginalName022

Done that. Nothing happened, it's in recovery mode.
Reply options

Link to this post

Q: Iphone 5 crashed

All replies Helpful answers

by OriginalName022,

by chiple08,

by OriginalName022,

by chiple08,

All replies

Helpful answers