lusekeromsukwa
Level 1 (4 points)
iPad

Q: No cellular data connection on IPad

I have an Ipad4 (A1460) running on IOS 10.0.2. It
has Wi-Fi and cellular data connection. Once I had upgraded to IOS 10, the cellular
data connection is not working and I can't access data. The Wi-Fi
connection is working. I have done all procedures required to
bring cellular data connection (switch on and of data connection, airplane
mode, reset networks, Erase All Content and Settings) and it has failed. The
upgrade from IOS 10 to 10.0.2 has not resolved the problem.  

 

 

I have engaged the service provider
(Airtel-Malawi) and they have not been able to resolve it. They have also told
me that they also have data network connections with gadgets using
IOS 10. The Airtel-Malawi network carrier is at 25.0. I have read through the
forums and in America, it appears on T-Mobile, the upgrading of carrier from
25.0 to 25.2 seemed to have resolved the issue. Can this be a cause? From the
discussion, Apple is responsible to send the latest carrier (25.2) to network
provider. Is it possible for them to send the carrier to our networks here in
Malawi?

 

 

On the same matter, can this cellular data
connection problem be as result of bug in IOS 10 operating system? Will the bug
be resolved in future operating IOS updates?

 

 

Please assist on request as the Ipad is no longer a useful gadget
without cellular data connection. The Wi-Fi is not readily available across the
country.

iPad (4th gen) Wi-Fi + Cellular (MM), iOS 10.0.2

Posted on Oct 21, 2016 7:23 AM

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lusekeromsukwa

Q: No cellular data connection on IPad

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  • Helpful answers

  • by Briansyddall,

    Briansyddall Briansyddall Oct 21, 2016 7:48 AM in response to lusekeromsukwa
    Level 6 (9,350 points)
    Apple Watch
    Oct 21, 2016 7:48 AM in response to lusekeromsukwa

    Hi

    Try a reboot press & hold power button & menu button hold both down until you see apple logo .

    This can take 30 seconds .

    If this doesn't help   contact  support .apple.com

    Cheers

    Brian

  • by lusekeromsukwa,

    lusekeromsukwa lusekeromsukwa Oct 21, 2016 10:25 AM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Oct 21, 2016 10:25 AM in response to Briansyddall

    Briansyddall,

     

    i did the reboot and it did not work. I am still failing to access cellular data. Please assist with other options.

     

    lusekeromsukwa.

  • by Briansyddall,

    Briansyddall Briansyddall Oct 21, 2016 11:27 AM in response to lusekeromsukwa
    Level 6 (9,350 points)
    Apple Watch
    Oct 21, 2016 11:27 AM in response to lusekeromsukwa

    Hi

    You may have a hardware fault make an appointment at apple store .

    Or contact   support.apple.com

    Also ask your network provider if you can try a new data simcard .

    Cheers

    Brian

  • by lusekeromsukwa,

    lusekeromsukwa lusekeromsukwa Oct 22, 2016 12:04 AM in response to Briansyddall
    Level 1 (4 points)
    iPad
    Oct 22, 2016 12:04 AM in response to Briansyddall


    Hi Briansyddall,

    Thanks for your reply although I am surprised that IOS update can cause hardware fault.

    My network provider (Airtel Malawi) did change the sim card. The same sim card when placed on the

    phone (windows/Samsung handset), the internet works.

     

    On the same subject matter, will the new update on IOS resolve this matter? I had asked on the matter

    on carrier which I did not get feedback. Airtel Malawi carrier is at 25.0? Can Apple be able to send an 25.2

    version of the carrier to Airtel and see if the cellular data connections problems can be resolved? 

     

    Where can I send an email to apple on this subject. We do not have apple store in Malawi.