Y.AlAhmedi
Level 1 (8 points)
Desktops

Q: Browsers are not working properly, and buttons on websites are not responding

Dear all,

 

I have installed MacKeeper by mistake and then these issues appeared. However I can't for sure say MacKeeper caused it. (Note: MacKeeper is uninstalled now)

 

The issues are:

  • Pages are not loading unless I refresh the page 3 to 4 times.
  • If the page opens, the buttons (e.g. radio buttons in html) or images (Google image search) are not clickable ( I assume javascript issue)
  • Google search result in a white blank page after I hit the search button, and becomes normal after I refresh the page again and again.
  • These issues are not happening every time I open a page, but it happens 80% of the time.
  • These issues are noticed in Google Chrome and Safari browser.

 

Attempts to resolve:

  • Uninstall MacKeeper
  • Clear everything in the browsers
  • Reset the Macbook and the browsers

 

 

I hope anyone could help me with the problem.

Thanks

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Oct 21, 2016 12:17 PM

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Y.AlAhmedi

Q: Browsers are not working properly, and buttons on websites are not responding

  • All replies
  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Oct 21, 2016 12:19 PM in response to Y.AlAhmedi
    Level 6 (8,476 points)
    Mac OS X
    Oct 21, 2016 12:19 PM in response to Y.AlAhmedi

    uninstall mackeeper how?

    what else are you running

     

    reboot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    and try again

    if the problem persists reboot and you may post an etrecheck report for further analyis

    www.etrecheck.com

  • by Y.AlAhmedi,

    Y.AlAhmedi Y.AlAhmedi Oct 21, 2016 12:26 PM in response to JimmyCMPIT
    Level 1 (8 points)
    Desktops
    Oct 21, 2016 12:26 PM in response to JimmyCMPIT

    I went into the Applications folder and deleted the app (cmd+del). I searched for MacKeeper after that and didn't get anything anywhere. (I hope I did uninstall it, cause I'm a new mac user, used to be a windows user)

     

    What should I do when I go into the Safe Mode?

  • by lllaass,

    lllaass lllaass Oct 21, 2016 12:45 PM in response to Y.AlAhmedi
    Level 10 (190,755 points)
    Apple Watch
    Oct 21, 2016 12:45 PM in response to Y.AlAhmedi

    Just boot to Safe mode and see if it works and then boot normally and see if all is well.

    I suspect that not all will be well since per

     

    yo have to use the developer's uninstaller to remove vice just dragging the app to the Trash. Even then remnants or MacKeeper seem to remain

    Do not install MacKeeper

    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

  • by Y.AlAhmedi,

    Y.AlAhmedi Y.AlAhmedi Oct 21, 2016 1:43 PM in response to lllaass
    Level 1 (8 points)
    Desktops
    Oct 21, 2016 1:43 PM in response to lllaass

    I booted into the Safe Mode, and used DetectX to find some of the remaining flies of MacKeeper. two of them appeared to be log files and one file had a name made of random letter (similar to a serial number).

     

    The files were removed. Then I booted back normally.

     

    during the time I was in Safe Mode, I didnt feel any of the issues. But after I am back on a normal boot, I see the issue again.

     

    The problem is that, these issues happen 80% of the time, so if they dont appear, it doesn't means they're gone. So during the Safe Mode boot, either it was removed cause of the safe mode, or I was lucky not to face the issue at "that time". Cant say for sure.

     

    In short, I still have the issue.

     

    Extra: Here is the log from the EtreCheck:-

     

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-22 00:41:45

    Download EtreCheck from https://etrecheck.com

    Runtime 1:31

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    The browser is not working properly. The pages are not loading and the scripted buttons are not clickable (including Youtube buttons, images from Google Image Search, and HTML Radio Buttons)

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.3 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 311

     

    Video Information: ⓘ

        Intel Iris Pro

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 429.42 GB (36.86 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            WINDOWS (disk0s4) /Volumes/WINDOWS : 70.00 GB (6.18 GB free)

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchDaemons/com.apple.ightem.plist

           

        /Library/LaunchDaemons/com.representationist.service.plist

            /etc/run_app.sh

        2 unknown files found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/ExpressVPN.app

        [not loaded]    expressvpn.tap (20150118 - 2016-09-21) [Support]

        [loaded]    expressvpn.tun (20150118 - 2016-09-21) [Support]

     

            /Library/Application Support/VirtualBox

        [loaded]    org.virtualbox.kext.VBoxDrv (5.0.6 - 2015-10-15) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetAdp (5.0.6 - 2015-10-15) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetFlt (5.0.6 - 2015-10-15) [Support]

        [loaded]    org.virtualbox.kext.VBoxUSB (5.0.6 - 2015-10-15) [Support]

     

    Startup Items: ⓘ

        TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    153 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    158 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-20) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-07-03) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-09-10) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-09-10) [Support]

        [failed]    com.tidalpoolsoftware.macproxy.application.plist (2011-05-16) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2015-02-13) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-01-29) [Support]

        [not loaded]    com.apple.ightem.plist (2016-10-21) [Support]

        [loaded]    com.expressvpn.tap.plist (2016-09-21)

        [loaded]    com.expressvpn.tun.plist (2016-09-21)

        [loaded]    com.malwarebytes.HelperTool.plist (2016-10-21) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-07-03) [Support]

        [running]    com.representationist.service.plist (2016-10-21) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-03-02) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-09-10) [Support]

        [failed]    com.tidalpoolsoftware.macproxy.kext.plist (2011-03-24)

        [not loaded]    org.virtualbox.startup.plist (2015-10-15) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.bittorrent.uTorrent.plist (2015-05-15)

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-10-15) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-20) [Support]

        WebClient: 1.0 - SDK 10.2 (2015-08-14) [Support]

        FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-14)

        Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-22) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-01-14)

        JavaAppletPlugin: Java 8 Update 45 (2015-07-03) Check version

     

    User internet Plug-ins: ⓘ

        BlueStacks Install Detector: Unknown

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-01-29) [Support]

        Java (2015-04-10) [Support]

        Tuxera NTFS (2016-01-28) [Support]

     

    Bad Fonts: ⓘ

        49.TTF: ~/Library/Fonts/49.TTF

        Penkufsh.ttf: ~/Library/Fonts/Penkufsh.ttf

        HOTHAM.TTF: ~/Library/Fonts/HOTHAM.TTF

        2.TTF: ~/Library/Fonts/2.TTF

        ARF Mosques.ttf: ~/Library/Fonts/ARF Mosques.ttf

        Zokrofi.ttf: ~/Library/Fonts/Zokrofi.ttf

        AL-Bsher Outline.ttf: ~/Library/Fonts/AL-Bsher Outline.ttf

        Quran1.ttf: ~/Library/Fonts/Quran1.ttf

        Bader.ttf: ~/Library/Fonts/Bader.ttf

        MOTHNNA.TTF: ~/Library/Fonts/MOTHNNA.TTF

        Mateenou.ttf: ~/Library/Fonts/Mateenou.ttf

        HADITH2.TTF: ~/Library/Fonts/HADITH2.TTF

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             1%    kernel_task

             1%    Google Chrome Helper(5)

             1%    System Events

             0%    fontd

     

    Top Processes by Memory: ⓘ

        1.07 GB    Google Chrome Helper(5)

        892 MB    kernel_task

        213 MB    WindowServer

        180 MB    Google Chrome

        164 MB    mdworker(9)

     

    Virtual Memory Information: ⓘ

        9.60 GB    Free RAM

        6.39 GB    Used RAM (2.10 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 22, 2016, 12:27:21 AM    Self test - passed

        Oct 21, 2016, 10:01:53 PM    /Library/Logs/DiagnosticReports/Safari_2016-10-21-220153_[redacted].cpu_resourc e.diag [Details]

            /Applications/Safari.app/Contents/MacOS/Safari

        Oct 21, 2016, 02:48:44 PM    ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-10-21-144844_[redacted ].crash

            /System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

        Oct 21, 2016, 02:45:55 PM    ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-10-21-144555_[redacted ].crash

        Oct 19, 2016, 10:08:22 AM    ~/Library/Logs/DiagnosticReports/SystemUIServer_2016-10-19-100822_[redacted].cr ash

            com.apple.systemuiserver - /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer

        Oct 19, 2016, 10:08:20 AM    ~/Library/Logs/DiagnosticReports/SystemUIServer_2016-10-19-100820_[redacted].cr ash

        Oct 19, 2016, 10:08:03 AM    ~/Library/Logs/DiagnosticReports/SystemUIServer_2016-10-19-100803_[redacted].cr ash