Q: iPad/iPhone won't sync on iTunes

Hi,

It will let me play music and tv programmes on my computer that I have recently purchased.

However following your reply I have noticed that an app I purchased (Pocket Yoga) on either my iphone or ipad is not showing in my apps library on the computer.  I have found this app on itunes store and tried to download it but either though it says it is downloading nothing happens and if I do a search for 'pocket yoga' in my library it doesn't find it so would appear to definitely not be there.  Not sure if this is relevant to my original issue but definitely something appears amiss.

Any advise gratefully received.

Hi,

I have looked in the itunes folder but there isn't a downloads file.

However, I have downloaded and updated all the apps which are now all showing in itunes but still got the same 'computer not authorised' message.

So I have de-authorised all computers and re-authorised this computer, run a diagnostics test which all passed but then still got 'computer not authorised' which I just don't understand.

Any further advice gratefully received.

With many thanks

I only use one Apple id for both the devices but the possibility of a corrupted download makes sense so I will just work through them to see if I can pin it down.

With many thanks for all your advice and patience, it is very much appreciated.

Best wishes