My 2.5 GHz i5 4gb MacBook Pro is really slow.

Question

My 2.5 GHz i5 4gb MacBook Pro is really slow.

Last year, i got this mac as a birthday gift and I got to say I regret getting it. Keep in mind I absolutely hate lag and since this is an Apple product, the same company that made the iPhone, I thought it's gotta be good. But I was wrongs, because not so long ago my mac started lagging and slowing down to a point where it acted like a 1gb computer and the only way to stop this was by closing apps and restarting but then again it comes back. Im utterly frustrated at this computer because the amount of money that went into it to get this is totally absurd. I urge anyone to please help me resolve this situation with my mac, because Im seriously at a point to throw this thing out of my balcony.

If neccesary

My memory is 498.89 GB. Where a total of 252.29 GB is available. It's a non-retina display. Also the graphics are Intel HD graphics 4000 1536 MB.

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Oct 21, 2016 10:29 AM

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Answer 1

Eric Root

Level 10

685,293 points

Oct 21, 2016 10:55 AM in response to Max Rockatansky

Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Oct 21, 2016 12:25 PM in response to Eric Root

Problem: Computer is too slow

Description:

Lag, glitches and delays

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 398

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

macOS Sierra 10.12 (16A320) - Time since boot: about 2 hours

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.89 GB (243.67 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS41N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Anywhere

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 170 Apple tasks

[running] 94 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 40 Apple tasks

[loaded] 165 Apple tasks

[running] 99 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-12-21) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2015-12-21) [Support]

Launch Daemons:ⓘ

[loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (2016-01-27) [Support]

[loaded] com.adobe.SwitchBoard.plist (2015-08-17) [Support]

[running] com.adobe.agsservice.plist (2016-10-06) [Support]

[failed] com.adobe.fpsaud.plist (2016-04-05) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-06) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-06-17) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-08-17) [Support]

[loaded] com.bittorrent.BitTorrent.plist (2016-05-21)

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[running] com.piriform.CCleaner.BrowserMonitor.plist (2016-10-08) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-10-14) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Google Chrome Application (/Applications/Google Chrome.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-09-06) [Support]

Flash Player: 21.0.0.213 - SDK 10.6 (2016-09-06) Outdated! Update

QuickTime Plugin: 7.7.3 (2016-09-07)

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-12-21) [Support]

Safari Extensions:ⓘ

Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-21)

3rd Party Preference Panes:ⓘ

Flash Player (2016-04-05) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

68% Google Chrome Helper(6)

12% mdworker(8)

9% WindowServer

7% kernel_task

6% Google Chrome

Top Processes by Memory:ⓘ

1.01 GB Google Chrome Helper(6)

539 MB kernel_task

180 MB mdworker(6)

160 MB Google Chrome

82 MB Adobe CEF Helper(3)

Virtual Memory Information:ⓘ

51 MB Free RAM

3.95 GB Used RAM (840 MB Cached)

30 MB Swap Used

Diagnostics Information:ⓘ

Oct 21, 2016, 09:20:08 PM Self test - passed

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Answer 3

Oct 21, 2016 2:34 PM in response to Max Rockatansky

Dear Max Rockatansky,

What you are describing is just what was happening to me for very long. I am no expert, but I'd like to observe that I got some very good advice about the problem from various people who are much more knowledgeable than I: to bring the memory in my (older than your) computer up to 8 GB. And my computer still is running on Snow Leopard (10.6.8), not Sierra. I don't know whether even that would be enough with Sierra, but I certainly see a great change in speed, receptiveness and all. There may be other things to do, as well, but I shall never regret adding it. It comes at a very modest price. I recommend OWC – Other World Computing – should you decide to buy it. I decided, in the end, to have someone else (a company in New York) put it in, but I understand that doing it yourself isn't difficult. In fact, I did that with my old desktop computer, long ago.

Don't be discouraged. Macs are great machines, and I truly believe that things will come right for you.

Good luck,

Jenny

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Answer 4

BobHarris

Level 9

57,029 points

Oct 21, 2016 4:14 PM in response to Max Rockatansky

68% Google Chrome Helper(6)

6% Google Chrome

1.01 GB Google Chrome Helper(6)

160 MB Google Chrome

Google Chrome is eating all your CPU and RAM. Maybe you should consider a less resource hogging web browser.

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-06) [Support]

[running] com.piriform.CCleaner.BrowserMonitor.plist (2016-10-08) [Support]

Mac cleaners are not recommended. They tend to fight the operating system, and in some cases they delete things that should leave alone.

[loaded] com.bittorrent.BitTorrent.plist (2016-05-21)

If you are actively sharing out files, this can consume your up-load bandwidth, which is typically must smaller than the down-load bandwidth. Most ISPs only advertise the down-load bandwidth, and neglect to tell you how fast the upload speed is.

You might want to consider upgrading the RAM to 8GB if possible. Current operating systems tend to want more RAM.

If you would prefer Windows, then you can use Applications -> Utilities -> Boot Camp to install Windows on your Mac, so you can get some value out of your Mac hardware until you decide to get your next Windows PC.

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