JHoagland

Q: Apple employee made my problem worse

I am an owner of an iPhone 6 64gb. Recently I have been plagued by the "Touch Disease". A few months after I first purchased said phone I noticed the bottom left corner of my screen was "popping out". After bringing this up to a Genius Bar employee I was told it was not a problem and not to worry about it. Well here I am around a year later AFTER my warranty has gone up. That same corner is popping out of the frame completely and is causing erratic behavior with my touchscreen (This exact problem occured while typing this out). Yesterday (October 20th) I went into an Apple Store again to see if there's anything that can be done. I was told by an employee that this problem is a recognized issue with both the iPhone 6 and 6+ and that there is nothing they can do to fix it short of sending the whole phone in for replacement of parts. The employee I had took my phone back mid attempted to put the screen back into its frame. After coming back out with it, the screen was back in its place and all seemed well. Of course I was given the "you have to buy a new phone or youre screwed ultimatum", but I was hoping that whatever the employee did could give me the oppurtunity to hold out a bit longer with this device until I was able to upgrade. Well this is where everything goes downhill. Within 10 minutes of leaving the store the screen begins to pop out on the right side and halfway up the side of the phone itself. The touchscreen behavior was even worse and occured more frequently. What can and should I do? I am in a even worse place than i was beforehand with my device and this just should not be happening or be caused by an apple employee.

iPhone 6, iOS 9.3.1

Posted on Oct 21, 2016 12:45 PM