HT205025: If your Apple Watch isn't connected or paired with your iPhone

Learn about If your Apple Watch isn't connected or paired with your iPhone
Steve McInnis

Q: Apple Watch is not connected to my iPhone

Yesterday, my Apple Watch started giving this message "Wrong Passcode    Open the Apple Watch app on your iPhone, go to Passcode, then tap Re-enable Passcode      Entry to try again."

 

I can not open my Watch.  

 

My iPhone gives this error message:  "Could not connect to Apple Watch."

Apple Watch, iOS 10.0.3

Posted on Oct 21, 2016 1:40 PM

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Q: Apple Watch is not connected to my iPhone

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  • Helpful answers

  • by Briansyddall,

    Briansyddall Briansyddall Oct 21, 2016 2:15 PM in response to Steve McInnis
    Level 6 (9,365 points)
    Apple Watch
    Oct 21, 2016 2:15 PM in response to Steve McInnis

    Hi

    Go to the watch app on iphone general down to reset erase apple watch

    When thats done set watch backup again .

    Like you did when new.

    Cheers

    Brian

  • by Jonathan UK,

    Jonathan UK Jonathan UK Oct 22, 2016 1:33 AM in response to Steve McInnis
    Level 8 (39,630 points)
    Apple Watch
    Oct 22, 2016 1:33 AM in response to Steve McInnis

    Hi

     

    The following steps may help:

     

    • Check that Bluetooth and Wi-Fi are enabled on your iPhone:
      • Settings > Bluetooth.
      • Settings > Wi-Fi.

     

     

    If the issue persists, next unpair and re-pair your watch:

     

     

    If you cannot unpair your watch via the Watch app on your iPhone and you cannot access your watch, instead follow these steps to erase it before re-pairing:

     

    • Connect your watch to its charging cable, with power connected.
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap) and then tap on Erase all content and settings.
    • Re-pair your watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.