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Helpful answers
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Oct 21, 2016 12:30 PM in response to Adora85by King_Penguin,Have you tried a soft-reset/reboot ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’ if it appears), after which the Apple logo should appear and will it hopefully reboot
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Oct 21, 2016 12:31 PM in response to Adora85by Carolyn Samit,See if you can force restart the iPad ..
Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.