Q: Why do i get a spinning ball when starting a program?
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Oct 21, 2016 12:53 PMby Carolyn Samit,Check the startup disk.
Launch the Disk Utility app located in /Applications/Utilities
Select the startup disk on the left then select the First Aid tab then click Run.
Using Disk Utility to verify or repair disks - Apple Support
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Oct 21, 2016 2:26 PMby Old Toad,Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
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Oct 21, 2016 3:46 PMby Jasdelta,OT,
Thanks, just ran Etrecheck and here are the results pasted in this note.
Hope this will help with solving my issue.
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-21 15:40:18
Download EtreCheck from https://etrecheck.com
Runtime 2:46
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 2 hours
Disk Information: ⓘ
APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / [Startup]: 1.11 TB (562.70 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / [Startup]: 1.11 TB (562.70 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
ST3000DM001-1ER166 disk3 : (3 TB) (Rotational)
EFI (disk3s1) <not mounted> : 210 MB
LaCie (disk3s2) /Volumes/LaCie : 3.00 TB (1.19 TB free)
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Bose Corporation Bose USB Audio
Firewire Information: ⓘ
OWC Mercury Elite unknown_device 400mbit - 800mbit max
EFI (disk5s1) <not mounted> : 210 MB
Mac 1 (disk5s2) /Volumes/Mac 1 : 1.98 TB (1.53 TB free)
eDrive (disk5s3) <not mounted> : 15.87 GB
OEM ATA Device 00 800mbit - 800mbit max
EFI (disk4s1) <not mounted> : 210 MB
Mac HD Backup (disk4s2) /Volumes/Mac HD Backup : 999.86 GB (465.71 GB free)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
LaCie d2 TBT2 USB3
Apple Inc. Thunderbolt to FireWire Adapter
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.symantec.internetSecurity.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]
[loaded] com.symantec.ips.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]
[loaded] com.symantec.nfm.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-09-19) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-09-19) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-09-19) [Support]
[not loaded] com.kaspersky.kext.klif (2.2.1d19 - 2016-09-19) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-09-19) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.6-4 - SDK 10.8 - 2016-09-19) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.5 - 2016-09-19) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.1 - 2016-09-19) [Support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2013-11-16) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2013-11-16) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2013-11-16) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 154 Apple tasks
[running] 78 Apple tasks
System Launch Daemons: ⓘ
[running] com.seagate.TBDecorator.plist (2011-10-24) [Support]
[not loaded] 49 Apple tasks
[loaded] 154 Apple tasks
[running] 88 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-20) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-10-13) [Support]
[loaded] com.google.keystone.agent.plist (2012-06-14) [Support]
[running] com.micromat.TechToolProAgent.plist (2016-08-05) [Support]
[failed] com.motive.alertDetectorHost.plist (2015-06-24) [Support]
[failed] com.motive.userAgent.plist (2015-06-24) [Support]
[failed] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2013-09-01) [Support]
[failed] com.parallels.mobile.startgui.launchagent.plist (2013-09-01) [Support]
[loaded] com.symantec.errorreporter-periodicagent.NFM.plist (2016-09-19) [Support]
[running] com.symantec.uiagent.application.NFM.plist (2016-09-16) [Support]
[running] com.wacom.wacomtablet.plist (2013-07-01) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-09-23) [Support]
[running] com.atomicbird.macaroni.launchd.plist (2016-10-21) [Support]
[running] com.micromat.TechToolProDaemon.plist (2016-08-05) [Support]
[failed] com.motive.systemDaemon.plist (2015-06-24) [Support]
[failed] com.nalpeiron.netpro.plist (2014-10-18) [Support]
[loaded] com.symantec.SymLUHelper.NFM.plist (2016-09-16) [Support]
[loaded] com.symantec.UninstallerToolHelper.plist (2016-05-24) [Support]
[running] com.symantec.deepsight-extractor.NFM.plist (2015-09-11) [Support]
[loaded] com.symantec.errorreporter-periodic.NFM.plist (2016-09-19) [Support]
[failed] com.symantec.liveupdate.daemon.NFM.plist (2016-09-16) [Support]
[running] com.symantec.nfm.wps.plist (2016-09-16) [Support]
[running] com.symantec.sharedsettings.NFM.plist (2016-09-16) [Support]
[running] com.symantec.symdaemon.NFM.plist (2016-09-16) [Support]
[loaded] com.timesoftware.timemachineeditor.helper.plist (2015-08-02) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-08-15) [Support]
[failed] com.adobe.ARM.[...].plist (2013-09-03) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-01) [Support]
[running] com.dtv.vgconnect.plist (2015-08-20)
[loaded] com.dtv.vgconnect.uninstall.plist (2016-03-16)
[loaded] com.shirtpocket.backupbytime.plist (2016-10-21)
[loaded] com.shirtpocket.backuponmount-login.plist (2016-10-21)
[loaded] com.shirtpocket.backuponmount.plist (2016-10-21)
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
InfiniteHD Application (~/Library/Octoshape/InfiniteHD.app)
Parallels Toolbox Application (/Applications/Parallels Toolbox.app)
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]
Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]
OfficeLiveBrowserPlugin: 12.2.3 (2012-12-26) [Support]
AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-10) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2012-12-26)
RealPlayer Plugin: Unknown (2012-12-26) [Support]
npMotive: 1.0.0 - SDK 10.7 (2015-01-22) [Support]
QuickTime Plugin: 7.7.3 (2016-07-26)
FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-15) [Support]
DivXBrowserPlugin: 2.2 (2012-12-26) [Support]
OVSHelper: 1.1 (2012-12-26) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-06-13) [Support]
Google Earth Web Plug-in: 5.2 (2012-12-26) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-26)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-04) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-05-22) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-07-01) [Support]
WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-09-08) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-06-17) [Support]
Move_Media_Player: npmnqmp 07074032 (2007-09-18) [Support]
OctoshapeWeb: 1.0 - SDK 10.8 (2016-09-30) [Support]
Safari Extensions: ⓘ
Open in Internet Explorer - Parallels - http://www.parallels.com (2012-08-30)
Norton Security - Symantec Corp - http://www.norton.com/mac (2016-09-19)
DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-08-29)
3rd Party Preference Panes: ⓘ
Flash Player (2016-09-23) [Support]
Flip4Mac WMV (2013-09-04) [Support]
Macaroni (2012-12-26) [Support]
Perian (2012-12-26) [Support]
TechTool Protection (2016-08-05) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Mac 1: Disk size: 1.98 TB Disk used: 452.67 GB
Macintosh HD: Disk size: 1.11 TB Disk used: 542.98 GB
Destinations:
LaCie [Local]
Total size: 3.00 TB
Total number of backups: 48
Oldest backup: 8/1/16, 7:33 AM
Last backup: 10/21/16, 2:59 PM
Size of backup disk: Adequate
Backup size 3.00 TB > (Disk used 995.66 GB X 3)
Top Processes by CPU: ⓘ
3% SymDaemon
2% WindowServer
1% fontd
0% kernel_task
0% cloudpaird
Top Processes by Memory: ⓘ
1.35 GB kernel_task
614 MB SymDaemon
369 MB firefox
270 MB plugin-container
246 MB mdworker(10)
Virtual Memory Information: ⓘ
12.00 GB Free RAM
12.00 GB Used RAM (7.76 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Oct 21, 2016, 12:42:35 PM Self test - passed
Oct 21, 2016, 10:45:41 AM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-10-21-104541_[redacted].cpu_resource.diag [Details]
/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Oct 21, 2016, 06:31:14 AM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-10-21-063114_[redacted]. crash
/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver
Oct 19, 2016, 12:25:26 PM /Library/Logs/DiagnosticReports/revisiond_2016-10-19-122526_[redacted].crash
/System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Supp ort/revisiond
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Oct 21, 2016 3:56 PMby Old Toad,Uninstall all of the Symantec A/V software according to the developer's instructions. Do a Google search for that.
Norton Security - Symantec Corp - http://www.norton.com/mac (2016-09-19)
You also have some kaspersky A/V software installed
com.kaspersky.kext.klif (2.2.1d19 - 2016-09-19) [Support]
Uninstall it also. A/V software is totally unnecessary on Macs. Also never use any "cleaning", "optimizing" or "speedup" apps on a Mac. They do more harm than good.
It appears that the Wacom is crashing. Make sure you have the most up to date drivers for that device.
Also uninstall the Seagate software unless the Seagate drive is formatted to something other than OS X Extended (journaled) or FAT 32/64. It's not needed to control Mac formatted hard drives.
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Oct 21, 2016 5:02 PMby Jasdelta,OT,
I've uninstalled the Norton Antivirus software, Wacom software.
I believe that the Kapersky Antivirus is a part of the Parallels VM software that I have to run windows, but I do not have it installed on my Win 7 VM, I do have Norton Installed there.
I can not locate the Seagate software you refer to even with a spotlite search, only thing it locates are some .pdf files.
Should I search for it via the library/application/support folders?
I have done a restart after uninstalling the Norton and that seems to have helped some so far.
Your thoughts?
