Jasdelta
Level 1 (14 points)
Desktops

Q: Why do i get a spinning ball when starting a program?

Hi Folks,

 

Recently I have started to get a spinning ball when starting up applications on my Imac 27.

Can anyone tell why this may be happening and what I might do to trouble shoot this issue?

 

Any comments or suggestions would be appreciated.

 

I am currently running OSX 10.11.6 El Capitan.,

 

My Imac has 24 Gig of system ram and about 500 Gig of free space on my Mac Fusion HDD.

iPad 2, iOS 8.1

Posted on Oct 21, 2016 12:51 PM

by Old Toad,Solvedanswer
Old Toad Old Toad
Level 10 (141,716 points)
Photos for Mac
A:

Spotlight can't search the areas that you need to. You'll need to downloadi and run Find Any File to search for any files with Seagate in the file name. 

 

Any files that are found can be dragged from the search results window to the Desktop for deletion.

 

FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

Posted on Oct 22, 2016 9:37 AM

Close
Jasdelta

Q: Why do i get a spinning ball when starting a program?

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 21, 2016 12:53 PM in response to Jasdelta
    Level 10 (124,577 points)
    Apple Music
    Oct 21, 2016 12:53 PM in response to Jasdelta

    Check the startup disk.

     

    Launch the Disk Utility app located in /Applications/Utilities

     

    Select the startup disk on the left then select the First Aid tab then click Run.

     

    Using Disk Utility to verify or repair disks - Apple Support

  • by Jasdelta,

    Jasdelta Jasdelta Oct 21, 2016 1:02 PM in response to Carolyn Samit
    Level 1 (14 points)
    Desktops
    Oct 21, 2016 1:02 PM in response to Carolyn Samit

    Thanks, I have tried that and it did not seem to help, but I will try it again.

  • by Jasdelta,

    Jasdelta Jasdelta Oct 21, 2016 1:06 PM in response to Carolyn Samit
    Level 1 (14 points)
    Desktops
    Oct 21, 2016 1:06 PM in response to Carolyn Samit

    I just ran First Aid on my HDD and it says the disk appears to be OK.

  • by Old Toad,

    Old Toad Old Toad Oct 21, 2016 2:26 PM in response to Jasdelta
    Level 10 (141,716 points)
    Photos for Mac
    Oct 21, 2016 2:26 PM in response to Jasdelta

    Download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

    OTsig.png

  • by Jasdelta,

    Jasdelta Jasdelta Oct 21, 2016 3:46 PM in response to Old Toad
    Level 1 (14 points)
    Desktops
    Oct 21, 2016 3:46 PM in response to Old Toad

    OT,

     

    Thanks, just ran Etrecheck and here are the results pasted in this note.

    Hope this will help with solving my issue.

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-21 15:40:18

    Download EtreCheck from https://etrecheck.com

    Runtime 2:46

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        24 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 2 hours

     

    Disk Information: ⓘ

        APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) /  [Startup]: 1.11 TB (562.70 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) /  [Startup]: 1.11 TB (562.70 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        ST3000DM001-1ER166 disk3 : (3 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            LaCie (disk3s2) /Volumes/LaCie : 3.00 TB (1.19 TB free)

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Bose Corporation Bose USB Audio

     

    Firewire Information: ⓘ

        OWC Mercury Elite unknown_device 400mbit - 800mbit max

            EFI (disk5s1) <not mounted> : 210 MB

            Mac 1 (disk5s2) /Volumes/Mac 1 : 1.98 TB (1.53 TB free)

            eDrive (disk5s3) <not mounted> : 15.87 GB

        OEM ATA Device 00 800mbit - 800mbit max

            EFI (disk4s1) <not mounted> : 210 MB

            Mac HD Backup (disk4s2) /Volumes/Mac HD Backup : 999.86 GB (465.71 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            LaCie d2 TBT2 USB3

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.symantec.internetSecurity.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]

        [loaded]    com.symantec.ips.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]

        [loaded]    com.symantec.nfm.kext (6.5.1 - SDK 10.11 - 2016-09-19) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-09-19) [Support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-09-19) [Support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-09-19) [Support]

        [not loaded]    com.kaspersky.kext.klif (2.2.1d19 - 2016-09-19) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-09-19) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.6-4 - SDK 10.8 - 2016-09-19) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.5 - 2016-09-19) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.1 - 2016-09-19) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2013-11-16) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2013-11-16) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2013-11-16) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    154 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons: ⓘ

        [running]    com.seagate.TBDecorator.plist (2011-10-24) [Support]

        [not loaded]    49 Apple tasks

        [loaded]    154 Apple tasks

        [running]    88 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-20) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-10-13) [Support]

        [loaded]    com.google.keystone.agent.plist (2012-06-14) [Support]

        [running]    com.micromat.TechToolProAgent.plist (2016-08-05) [Support]

        [failed]    com.motive.alertDetectorHost.plist (2015-06-24) [Support]

        [failed]    com.motive.userAgent.plist (2015-06-24) [Support]

        [failed]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2013-09-01) [Support]

        [failed]    com.parallels.mobile.startgui.launchagent.plist (2013-09-01) [Support]

        [loaded]    com.symantec.errorreporter-periodicagent.NFM.plist (2016-09-19) [Support]

        [running]    com.symantec.uiagent.application.NFM.plist (2016-09-16) [Support]

        [running]    com.wacom.wacomtablet.plist (2013-07-01) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]

        [running]    com.adobe.agsservice.plist (2016-10-06) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-09-23) [Support]

        [running]    com.atomicbird.macaroni.launchd.plist (2016-10-21) [Support]

        [running]    com.micromat.TechToolProDaemon.plist (2016-08-05) [Support]

        [failed]    com.motive.systemDaemon.plist (2015-06-24) [Support]

        [failed]    com.nalpeiron.netpro.plist (2014-10-18) [Support]

        [loaded]    com.symantec.SymLUHelper.NFM.plist (2016-09-16) [Support]

        [loaded]    com.symantec.UninstallerToolHelper.plist (2016-05-24) [Support]

        [running]    com.symantec.deepsight-extractor.NFM.plist (2015-09-11) [Support]

        [loaded]    com.symantec.errorreporter-periodic.NFM.plist (2016-09-19) [Support]

        [failed]    com.symantec.liveupdate.daemon.NFM.plist (2016-09-16) [Support]

        [running]    com.symantec.nfm.wps.plist (2016-09-16) [Support]

        [running]    com.symantec.sharedsettings.NFM.plist (2016-09-16) [Support]

        [running]    com.symantec.symdaemon.NFM.plist (2016-09-16) [Support]

        [loaded]    com.timesoftware.timemachineeditor.helper.plist (2015-08-02) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-08-15) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-09-03) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-01) [Support]

        [running]    com.dtv.vgconnect.plist (2015-08-20)

        [loaded]    com.dtv.vgconnect.uninstall.plist (2016-03-16)

        [loaded]    com.shirtpocket.backupbytime.plist (2016-10-21)

        [loaded]    com.shirtpocket.backuponmount-login.plist (2016-10-21)

        [loaded]    com.shirtpocket.backuponmount.plist (2016-10-21)

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        InfiniteHD    Application  (~/Library/Octoshape/InfiniteHD.app)

        Parallels Toolbox    Application  (/Applications/Parallels Toolbox.app)

     

    Internet Plug-ins: ⓘ

        AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]

        Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]

        OfficeLiveBrowserPlugin: 12.2.3 (2012-12-26) [Support]

        AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-10) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2012-12-26)

        RealPlayer Plugin: Unknown (2012-12-26) [Support]

        npMotive: 1.0.0 - SDK 10.7 (2015-01-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-26)

        FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-15) [Support]

        DivXBrowserPlugin: 2.2 (2012-12-26) [Support]

        OVSHelper: 1.1 (2012-12-26) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-06-13) [Support]

        Google Earth Web Plug-in: 5.2 (2012-12-26) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-26)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-09-04) [Support]

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-05-22) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-07-01) [Support]

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-09-08) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-06-17) [Support]

        Move_Media_Player: npmnqmp 07074032 (2007-09-18) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2016-09-30) [Support]

     

    Safari Extensions: ⓘ

        Open in Internet Explorer - Parallels - http://www.parallels.com (2012-08-30)

        Norton Security - Symantec Corp - http://www.norton.com/mac (2016-09-19)

        DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-08-29)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-09-23) [Support]

        Flip4Mac WMV (2013-09-04) [Support]

        Macaroni (2012-12-26) [Support]

        Perian (2012-12-26) [Support]

        TechTool Protection (2016-08-05) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Mac 1: Disk size: 1.98 TB Disk used: 452.67 GB

            Macintosh HD: Disk size: 1.11 TB Disk used: 542.98 GB

        Destinations:

            LaCie [Local]

            Total size: 3.00 TB

            Total number of backups: 48

            Oldest backup: 8/1/16, 7:33 AM

            Last backup: 10/21/16, 2:59 PM

            Size of backup disk: Adequate

                Backup size 3.00 TB > (Disk used 995.66 GB X 3)

     

    Top Processes by CPU: ⓘ

             3%    SymDaemon

             2%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        1.35 GB    kernel_task

        614 MB    SymDaemon

        369 MB    firefox

        270 MB    plugin-container

        246 MB    mdworker(10)

     

    Virtual Memory Information: ⓘ

        12.00 GB    Free RAM

        12.00 GB    Used RAM (7.76 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 21, 2016, 12:42:35 PM    Self test - passed

        Oct 21, 2016, 10:45:41 AM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-10-21-104541_[redacted].cpu_resource.diag [Details]

            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

        Oct 21, 2016, 06:31:14 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-10-21-063114_[redacted]. crash

            /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

        Oct 19, 2016, 12:25:26 PM    /Library/Logs/DiagnosticReports/revisiond_2016-10-19-122526_[redacted].crash

            /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Supp ort/revisiond

  • by Old Toad,

    Old Toad Old Toad Oct 21, 2016 3:56 PM in response to Jasdelta
    Level 10 (141,716 points)
    Photos for Mac
    Oct 21, 2016 3:56 PM in response to Jasdelta

    Uninstall all of the Symantec A/V software according to the developer's instructions.  Do a Google search for that.

        Norton Security - Symantec Corp - http://www.norton.com/mac (2016-09-19)

    You also have some kaspersky A/V software installed

      com.kaspersky.kext.klif (2.2.1d19 - 2016-09-19) [Support]

    Uninstall it also.  A/V software is totally unnecessary on Macs.  Also never use any "cleaning", "optimizing" or "speedup" apps on a Mac.  They do more harm than good.

     

    It appears that the Wacom is crashing.  Make sure you have the most up to date drivers for that device. 

     

    Also uninstall the Seagate software unless the Seagate drive is formatted to something other than OS X Extended (journaled) or FAT 32/64.  It's not needed to control Mac formatted hard drives.

  • by Jasdelta,

    Jasdelta Jasdelta Oct 21, 2016 5:02 PM in response to Old Toad
    Level 1 (14 points)
    Desktops
    Oct 21, 2016 5:02 PM in response to Old Toad

    OT,

     

    I've uninstalled the Norton Antivirus software, Wacom software.

    I believe that the Kapersky Antivirus is a part of the Parallels VM software that I have to run windows, but I do not have it installed on my Win 7 VM, I do have Norton Installed there.

    I can not locate the Seagate software you refer to even with a spotlite search, only thing it locates are some .pdf files.

    Should I search for it via the library/application/support folders?

     

    I have done a restart after uninstalling the Norton and that seems to have helped some so far.

     

    Your thoughts?

  • by Old Toad,Solvedanswer

    Old Toad Old Toad Oct 22, 2016 9:37 AM in response to Jasdelta
    Level 10 (141,716 points)
    Photos for Mac
    Oct 22, 2016 9:37 AM in response to Jasdelta

    Spotlight can't search the areas that you need to. You'll need to downloadi and run Find Any File to search for any files with Seagate in the file name. 

     

    Any files that are found can be dragged from the search results window to the Desktop for deletion.

     

    FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

  • by Jasdelta,

    Jasdelta Jasdelta Oct 22, 2016 9:39 AM in response to Old Toad
    Level 1 (14 points)
    Desktops
    Oct 22, 2016 9:39 AM in response to Old Toad

    OT,

     

    I will download FAF and see what I  can find.

    My Mac is now running probably 95% faster now thanks to your help.

    Very much appreciated, many thanks!!