OJaime
Level 1 (4 points)
Mac OS X

Q: OS Sierra Magic Mouse issue

Hi,

 

Since upgrading to Sierra I'm having the following issue:

 

Will lose the mouse pointer every once in a while and moving the mouse around brings it back after several seconds. After this, if I try to point to a drop down menu (like pointing to the Apple symbol) I will get the beach ball and the menu will show up and disappear several times until finally stays on. I'm about to go back to El Capitan if I can't find a solution for this. Anyone have any idea on how to solve this?

MacbookPro 13in. Retina late 2013

 

TIA

Posted on Oct 21, 2016 2:30 PM

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OJaime

Q: OS Sierra Magic Mouse issue

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  • by sterling r,

    sterling r sterling r Oct 22, 2016 10:08 AM in response to OJaime
    Community Specialists
    Oct 22, 2016 10:08 AM in response to OJaime
    Hey OJaime,

    Thanks for being a part of Apple Support Communities.

    I understand from your post that your mouse cursor will either disappear or you'll periodically get the spinning wait cursor.  To find out what could be causing the issue, we first need to isolate this issue further.  Start by testing this behavior while booted to safe mode:

    1. Choose Apple menu > Shut Down.

    2. After your Mac shuts down, wait 10 seconds, then press the power button.

    3. Immediately after you hear the startup tone, press and hold the Shift key.

       

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator.

    To leave safe mode, restart your Mac again, but don’t press and hold any keys during startup.

    macOS Sierra: Start up in safe mode

    If the issue persists, then let's test in a new user account:

    How to test an issue in another user account on your Mac

    Please let us know the outcome of these steps, so we may assist further.

    Cheers.