Toriree
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Q: what should I do about popup saying: CoreTelephony Trace file error

it says Error opening file/tmp/ct.shutdown, err +Operation Not Permitted

iMac, OS X El Capitan (10.11.4)

Posted on Oct 21, 2016 2:49 PM

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Toriree

Q: what should I do about popup saying: CoreTelephony Trace file error

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  • by BDAqua,

    BDAqua BDAqua Oct 21, 2016 2:56 PM in response to Toriree
    Level 10 (123,890 points)
    Oct 21, 2016 2:56 PM in response to Toriree

    Try this & let us know...

     

    Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

  • by Toriree,

    Toriree Toriree Oct 21, 2016 3:23 PM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 21, 2016 3:23 PM in response to BDAqua

    I did kind of what you said, except there was no place to Repair Permissions,.  There was an option for "first aid", but nothing about permissions. I used the first aid and ran it on the drive. then rebooted and the error message still came up.

  • by BDAqua,

    BDAqua BDAqua Oct 21, 2016 4:02 PM in response to Toriree
    Level 10 (123,890 points)
    Oct 21, 2016 4:02 PM in response to Toriree

    Ah yes, sorry, they removed Repair permissions.

     

    In Finder do a Get Info on the /tmp folder at root of the Disk, what rights does it show, & is it locked?

     

    In Finder's Menu, select Go menu>Go to Folder, and go to "/". (no quotes)

  • by Toriree,

    Toriree Toriree Oct 21, 2016 4:15 PM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 21, 2016 4:15 PM in response to BDAqua

    I am having trouble figuring out where  to find  the things you mention. I am SO sorry I have not had an Apple very  long and learning has been difficult to say the least.

    I opened Finder and then got lost…

  • by Toriree,

    Toriree Toriree Oct 21, 2016 5:16 PM in response to BDAqua
    Level 1 (4 points)
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    Oct 21, 2016 5:16 PM in response to BDAqua

    what is noticeboard? That's what shows up when I go to folder /tmp

  • by Toriree,

    Toriree Toriree Oct 21, 2016 5:20 PM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 21, 2016 5:20 PM in response to BDAqua

    There  is a picture of a closed lock at the bottom of the
    "getinfo" on noticeboard. Is that where you mean to look to see if it is locked?  up further there is a square  before shared folder and a square before Locked. neither is checked.

  • by BDAqua,

    BDAqua BDAqua Oct 21, 2016 8:15 PM in response to Toriree
    Level 10 (123,890 points)
    Oct 21, 2016 8:15 PM in response to Toriree

    So there isn't a ct. shutdown in the tmp folder?

     

    open Terminal in Utilities, paste this in to get the space between cd & then press enter...

     

    cd /tmp

     

     

    Then enter this & hit enter...

     

    ls -a

     

    im24% cd /tmp

     

    im24% ls -a

    .launch-YmaK91launchd-297.lEzca6
    ..launch-diBV6Gssdfanctrl
    launch-MfKvO7launch-fTEWhm

  • by Toriree,

    Toriree Toriree Oct 22, 2016 8:25 AM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 22, 2016 8:25 AM in response to BDAqua

    I did that up through the Is -a, but after I entered the rest, it just said either command not found or no such file or directory or this: 

    ./noticeboard/com.apple.noticeboard.notification.sierrafor10115and6.1.0.bundle/l aunch-YmaK91launchd-297.lEzca6

    -bash: ./noticeboard/com.apple.noticeboard.notification.sierrafor10115and6.1.0.bundle/ launch-YmaK91launchd-297.lEzca6: No such file or directory

  • by BDAqua,

    BDAqua BDAqua Oct 22, 2016 11:30 AM in response to Toriree
    Level 10 (123,890 points)
    Oct 22, 2016 11:30 AM in response to Toriree

    Apparently you have no file… tmp/ct.shutdown

     

    We need to look at the Rights on the /tmp folder.

  • by Toriree,

    Toriree Toriree Oct 22, 2016 12:14 PM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 22, 2016 12:14 PM in response to BDAqua

    ok, how do I do that? I found something under noticeboard info that said Sharing and Permissions. Is that what we need to look at and perhaps fix?

     

    Since I have not installed Sierra,  why am I seeing sierrafor10115and6.1.0.bundle  

    It has an Oct 1 2016 date on it. Did Apple install something on that date without my knowing it?

  • by BDAqua,

    BDAqua BDAqua Oct 22, 2016 12:49 PM in response to Toriree
    Level 10 (123,890 points)
    Oct 22, 2016 12:49 PM in response to Toriree

    Whew, sounds like some automatic update going on!???

     

    Can you not get to the Root of the Disk & highlight /tmp for Get info?

     

    http://apple.stackexchange.com/questions/32377/how-do-i-browse-tmp-in-finder

  • by Toriree,

    Toriree Toriree Oct 22, 2016 1:19 PM in response to BDAqua
    Level 1 (4 points)
    Desktops
    Oct 22, 2016 1:19 PM in response to BDAqua

    I am getting so confused on this. what is and how do I find "the Root of the Disk" . When I open disk utility  I get a popup that has that "first aid " option again.  I am sorry  but this computer is totally driving me nuts!Screen Shot 2016-10-22 at 3.15.22 PM.png

  • by BDAqua,

    BDAqua BDAqua Oct 22, 2016 3:27 PM in response to Toriree
    Level 10 (123,890 points)
    Oct 22, 2016 3:27 PM in response to Toriree

    You can use the menu Go -> Go to folder and enter the path of the folder you wish to see in the resulting dialog.

    You can also use the keyboard shortcut Shift + Cmd + G to summon the dialog.

    When that happens just type a backslash & enter key.