Q: Cant download my updates or download anything free

I cant download any of my updates, or download anything free if the bank card that is connected to my apple account gets down to a zero balance, WHY. I went to my local cell store and they said it should not matter what my balance is on my card if it's free or a download it should go through. A friend of mine at work says her bank card has went negative before and it did not affect her downloading ability. What do I do???

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 21, 2016 6:12 PM

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Q: Cant download my updates or download anything free

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by Jonathan UK,

Jonathan UK Oct 22, 2016 1:14 AM in response to cortney2749
Level 8 (39,630 points)

Apple Watch

Oct 22, 2016 1:14 AM in response to cortney2749
Hi

It may help to select a different payment method, including choosing None.

Follow the instructions here (including being sure to check that your address details fully match those on file with your card issuer):

Change or remove your Apple ID payment information - Apple Support
Payment methods you can use in the iTunes Store, App Store, and iBooks Store - Apple Support

If you still need help, contact iTunes Support:

Contact - Official Apple Support
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Q: Cant download my updates or download anything free

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