Bluetooth mouse won't reconnect

Hello,

I had some problems with Wifi in macOS Sierra, hence I reinstalled the macOS thru Internet Recovery (Option-Command-R) on Macbook Retina, But before that I erased user data on my harddisk. Then during recovery I went thru Mac OS X El Capitan to macOS Sierra step by step.

And after that on the freshly installed OS I got a problem with the ArcTouch Bluetooth Mouse that was previously working fine all the way in El Capitan and Sierra. The mouse can be successfully connected to macOS but it never reconnects after reboot or sleep. The only way to make it back again is to remove and pair then.

I've tried SMC and PRAM reset. Nothing helps.

I reinstalled once again the macOS thru Command-R. It didn't help.

I removed all paired devices and reset Bluetooth module. (thru Shift-Option-BT_icon_click -> Debug). Didn't help.

Checked twice my mouse under Windows 10. It gets connected and reconnects every single time after reboot or mouse turning off/on. So, this is not the mouse's problem.

What are my options then? Any solutions or just wait for 10.12.1?

P.S.

By the way. I'm not quite sure if all that mess with recovery solved my wifi problems. But that's another story about my wifi becomes laggy or apps lose connection while wifi is up and running or apps stay unconnected after waking the mac. All I could do with wifi was to reconnect or off it and on then. I need to check it, whether it has been solved or not.

MacBook (Retina, 12-inch, Early 2016), macOS Sierra (10.12)

Posted on Oct 22, 2016 4:35 AM

Top-ranking reply

shazron

Level 1

4 points

Posted on Sep 4, 2017 8:18 PM

I found out in my case it occurs if I don't have my BT mouse (Microsoft Arc Touch Mouse, or Logitech MX Master) as the first BT device connected.

If I make sure that it is the first BT device connected, everything is fine. I discovered this issue when I had my Bose Bluetooth headphones connected (QC35), then I tried to connect my BT mouse. The BT mouse never could keep a connection.

If I connect the BT mouse first, then connect my BT headphones, everything is fine.

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82 replies

Tulam

Level 1

4 points

Jan 6, 2017 5:01 PM in response to dan1el_nl

Same issue with the msft designer BT mouse doesn't reconnect after reboot or wake from sleep the mac. Having to re-pair each time it happens . Very frustrating. Any solution yet?

Tulam

Level 1

4 points

Jan 6, 2017 5:16 PM in response to Rodrigues.SA

Yes exactly the same problem. I haven't used on previous version as bought this mouse last week but after browsing online it looks like the issue started since Sierra upgrade.

S.Fuyuri

Level 1

4 points

Jan 8, 2017 6:04 PM in response to stainlessstill

The same mouse with same problem.

Even Linux can pair and reconnect with this mouse properly.

This is totally outrageous.

Ydris

Level 1

4 points

Jan 16, 2017 9:21 AM in response to Call Me LB

I will add myself. Two MacBook Pro's - one 2016 touch bar 15" and another 2012 MBP. Both on 10.12. The 2016 was brand new and this was the first BT device added - the other a trusted workhorse.

Ydris

emechip

Level 1

4 points

Jan 23, 2017 4:07 PM in response to IAmLego

Guess what! The problem appears to be solved in 10.12.3 installed today.

caraoge

Level 1

4 points

Jan 24, 2017 11:30 AM in response to DFerreira042

Same here with Logitech MX Master...

Jan 26, 2017 9:12 AM in response to stainlessstill

Same issue here with a MS Designer Bluetooth Mouse and 2016 MBP, 10.12.3 didn't do much, I have found that my disconnects are much more frequent when my AirPods are connected to my Mac.

Jan 26, 2017 10:45 AM in response to Call Me LB

Interesting - I have version 6.35.142, and clicking on Check for Updates tells me there is no update. But when I go to Logitech, your version is available for download. Installing it now...

emechip

Level 1

4 points

Jan 26, 2017 11:05 AM in response to DFerreira042

Thanks for the alert. Not the first time the Logitech Options app failed to find an update.

Jan 27, 2017 8:12 PM in response to stainlessstill

Although normal usage appeared to be fixed, I used team viewer which forced a login upon my return and mouse was unresponsive until I logged in.

loxmi

Level 1

4 points

Feb 19, 2017 3:59 AM in response to stainlessstill

Is there a way to make BT panel show up after startup? maybe using the automator? the file is bluetooth.prefpane?

Preference opens up but it will not go into BT settings automatically.

apoc_reg

Level 1

8 points

Feb 27, 2017 1:44 PM in response to Dibblah

Thabk you yes although without a USB port that is quite the compromise :-)

Dibblah

Level 1

4 points

Feb 27, 2017 1:54 PM in response to apoc_reg

yes i imagine so 😉

S.Fuyuri

Level 1

4 points

Mar 1, 2017 1:54 AM in response to Dibblah

This is apparently a degrade to require a USB port. What's more, it never solve the problem. What anoit those victims who have no USB version of their mouse?

Dibblah

Level 1

4 points

Mar 1, 2017 1:57 AM in response to S.Fuyuri

yes but still an option for those who really want a Microsoft Arc Touch Mouse.

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Bluetooth mouse won't reconnect