zealanRSA

Q: Cant update to Sierra: Hash mismatch

I have looked through a few existing posts that report an inability to update to Sierra, and tried all suggestions to no avail. None of the questions I found included log data, so I will post mine here.

 

Scenario:

When attempting to download Sierra, the download gets to 10.3mb and then resets back to zero and tries again.

 

Cause:

Hash mismatch on downloaded update

 

Fix:

Unknown

 

from commerce.log:

Oct 22 13:00:13 --- last message repeated 6 times ---

Oct 22 13:00:13 Lancer storedownloadd[367]: HashedDownloadProvider: Hash mismatch (8b34f28e4b38857e8aa02b3819688f4b should be a6da6f01697569920284b18206dc3361)

Oct 22 13:00:13 Lancer storedownloadd[367]: ISStoreURLOperation: Chose not to retry after error: Error Domain=ISErrorDomain Code=8 "Hash mismatch" UserInfo={report-details={

     "bytes-read" = 10158080;

     "md5-computed" = 8b34f28e4b38857e8aa02b3819688f4b;

     "md5-expected" = a6da6f01697569920284b18206dc3361;

  }, NSLocalizedDescription=Hash mismatch}

Oct 22 13:00:13 Lancer storedownloadd[367]: AssetDownloadOperation: Asset download cancelled/failed.  Will do retry #2? 1

Oct 22 13:00:13 Lancer storedownloadd[367]: ISStoreURLOperation: Starting URL operation with url=http://osxapps.itunes.apple.com/apple-assets-us-std-000001/Purple62/v4/af/5f/9d/ af5f9d8e-cf9c-8147-c51c-c3c1fececb99/jze1425880974225146329.pkg / bagKey=(null)

Oct 22 13:00:13 Lancer storedownloadd[367]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: http://osxapps.itunes.apple.com/apple-assets-us-std-000001/Purple62/v4/af/5f/9d/ af5f9d8e-cf9c-8147-c51c-c3c1fececb99/jze1425880974225146329.pkg

Oct 22 13:00:13 Lancer storedownloadd[367]: <HashedDownloadProvider: 0x7f99d9f274c0>: Opening file /var/folders/df/n3tjpkw91d96r5xcw0xd9nnw0000gn/C/com.apple.appstore/1127487414/ jze1425880974225146329.pkg returning file descriptor 6 (0 streamed)

Oct 22 13:00:16 Lancer storedownloadd[367]: AssetDownloadOperation: Subtracted 0 already-downloaded bytes from required space (now requires 4765087512 bytes)

Oct 22 13:00:16 Lancer storedownloadd[367]: sending status (macOS Sierra): 0.000000% (-1.000000)

Oct 22 13:00:21 --- last message repeated 3 times ---

Oct 22 13:00:21 Lancer storedownloadd[367]: HashedDownloadProvider: Using serial dispatch queue for processing of asset for /var/folders/df/n3tjpkw91d96r5xcw0xd9nnw0000gn/C/com.apple.appstore/1127487414/ jze1425880974225146329.pkg

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Oct 22, 2016 4:13 AM