ctdwt
Level 1 (16 points)
iPhone

Q: I have a new iPhone 5s 16GB. generally OK except for malfunctioning audio connection in FaceTime Video Mode. How can this be corrected or repaired?

I have a new iPhone 5s 16GB. generally OK except for malfunctioning audio connection in FaceTime Video Mode. How can this be corrected or repaired?

iPhone 5s, intermitent sound between connectio

Posted on Oct 22, 2016 8:40 AM

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ctdwt

Q: I have a new iPhone 5s 16GB. generally OK except for malfunctioning audio connection in FaceTime Video Mode. How can this be corre ... more

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  • by gdgmacguy,Helpful

    gdgmacguy gdgmacguy Oct 23, 2016 7:19 AM in response to ctdwt
    Level 7 (21,387 points)
    iPhone
    Oct 23, 2016 7:19 AM in response to ctdwt

    Basics from the manual are restart, reset, restore from backup, restore as new device.  Have all these troubleshooting steps been tried?

  • by ctdwt,

    ctdwt ctdwt Oct 23, 2016 7:43 AM in response to gdgmacguy
    Level 1 (16 points)
    iPhone
    Oct 23, 2016 7:43 AM in response to gdgmacguy

    Thank you gdgmacguy

    I have not tried your suggested solution as have difficulty doing this.

    I would really prefer to return the iPhone 5 s to an Apple repair or return Agency, if I can only find one in the Alicante area of Spain. (other suggestions are that it is physical/mechanical)

    Regards

    ctdwt