MacBook Air (2014) Camera

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MacBook Air (2014) Camera

Hi there! I am having a problem with my 2014 Air, the built-in camera is not working for PhotoBooth, FaceTime, etc. I am pretty sure that this happened right after updating to El Captain (now running OSSierra) but it worked before that update. I have already tried to restart, shut down, terminal sudo killall VDCAssistant, and it has been diagnosed from the start screen as not working. I have also wiped it clean and re-installed using my Time Machine backup.

Any help would be appreciated!

Thanks.

MacBook Air (13-inch, Early 2014), macOS Sierra (10.12)

Posted on Oct 22, 2016 8:47 AM

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Answer 1

judysings

Community Specialist

Oct 23, 2016 1:38 PM in response to AvereeD

Hello AvereeD,

Thanks for your question. If the camera is not working on your MacBook Air and you've already tried a number of things to isolate the issue, here are a few more things to try:

How to Troubleshoot iSight

If after going through that troubleshooting it looks like this is a hardware issue rather than a software issue, you may need to have the MacBook Air inspected by an Apple Retail Store Genius or an Apple Authorized Service Provider in your area:

Apple - Find Locations - Country Selector
(Select your country, then click on the Service link)

Take care.

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