Help Macintosh
Level 1 (12 points)
iPhone

Q: iPhone 6s Plus running iOS 10.0.2 keep crashing when I'm doing certain tasks

My iPhone 6s keeps crashing when I do certain tasks like change the wallpaper, switching Safari tabs, going to book markes and scrolling all the way down. I can't seem to find anything on the web about these issues, is anyone else having these problems?

iPhone 6s Plus, iOS 10.0.2, null

Posted on Oct 22, 2016 11:32 AM

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Q: iPhone 6s Plus running iOS 10.0.2 keep crashing when I'm doing certain tasks

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 22, 2016 11:32 AM in response to Help Macintosh
    Level 9 (59,987 points)
    iPhone
    Oct 22, 2016 11:32 AM in response to Help Macintosh

    What troubleshooting have you done? User troubleshooting steps include restart, reset, restore from backup, restore to factory. Test after each step to find corrective action.

  • by Help Macintosh,

    Help Macintosh Help Macintosh Oct 22, 2016 11:40 AM in response to ChrisJ4203
    Level 1 (12 points)
    iPhone
    Oct 22, 2016 11:40 AM in response to ChrisJ4203

    Ive done everything, Ive restored my iPhone from iTunes and iCloud, I've factory reset my iPhone, at this point I can make my iPhone crash doing particular thinks; it all starting when I updated to iOS 10.

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 22, 2016 12:04 PM in response to Help Macintosh
    Level 9 (59,987 points)
    iPhone
    Oct 22, 2016 12:04 PM in response to Help Macintosh

    If you restored your iPhone to factory, which is what I'm guessing you may be referring to with factory reset, and attempted to use the device without adding a backup or other content and it still had a problem, then I would make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked. Restoring the device to factory loads a fresh version of iOS to the device and it should work fine then unless there is a hardware problem. If you restored a backup, it is possible there is corrupt data on the backup, so you would need to restore to factory and test without adding additional content. Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

  • by Help Macintosh,

    Help Macintosh Help Macintosh Oct 22, 2016 11:57 AM in response to ChrisJ4203
    Level 1 (12 points)
    iPhone
    Oct 22, 2016 11:57 AM in response to ChrisJ4203

    Yes I meant "factory reset" I had a genus bar appointment but I cancelled it, they told me to wait for iOS 10.1, I have my phone set to automatically send diagnostics & usage so maybe Apple knows about this issue. Thanks for your suggestions I appreciate it.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 22, 2016 12:01 PM in response to Help Macintosh
    Level 9 (59,987 points)
    iPhone
    Oct 22, 2016 12:01 PM in response to Help Macintosh

    Everyone I know using the new iOS on iPhone 6S series devices, including myself before I purchased my iPhone 7 did not have these type of issues with crashing. I would not wait until iOS 10.1, since that is not a set time for release. I would reset the Genius Bar appointment. If you did that restore and still have a problem, it is not the iOS that is the problem.

     

    Since you repeated factory reset, which is not a support term, could you please tell me what you did, so I'm sure that you did what you needed to do.