Jessekmaltby
Level 1 (12 points)
Notebooks

Q: My MacBook Pro trackpad and keyboard have become unresponsive

Upon restarting my late 2015 MacBook Pro w/Retina display, the lock screen will load per usual but the mouse cursor appears at the top left corner of the screen. The keyboard becomes equally unresponsive and after about 30 seconds I revieve a message from the bluetooth keyboard setup assistant declaring that no keyboards have been found.

 

Thanks so much for the insight!

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Oct 22, 2016 10:31 AM

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Jessekmaltby

Q: My MacBook Pro trackpad and keyboard have become unresponsive

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Oct 22, 2016 10:41 AM in response to Jessekmaltby
    Level 10 (271,850 points)
    Desktops
    Oct 22, 2016 10:41 AM in response to Jessekmaltby

    You should try each one at a time, then test to see if the problem is fixed before going on to the next.

     

    1. Resetting your Mac's PRAM and NVRAM
    2. Reset the System Management Controller (SMC)
    3. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
    4. Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
    5. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.

  • by Jessekmaltby,

    Jessekmaltby Jessekmaltby Oct 22, 2016 12:29 PM in response to Kappy
    Level 1 (12 points)
    Notebooks
    Oct 22, 2016 12:29 PM in response to Kappy

    The list seems incredibly helpful... However my keyboard is unresponsive to these commands... Im thinking at this point I may have to pay a visit to the apple store?

  • by Kappy,

    Kappy Kappy Oct 22, 2016 1:06 PM in response to Jessekmaltby
    Level 10 (271,850 points)
    Desktops
    Oct 22, 2016 1:06 PM in response to Jessekmaltby

    Do  you happen to have a plain USB keyboard you could use for now? Can you start up the computer from the Recovery HD? If you can then at least you can try repairing the disk or reinstalling OS X per Steps 4 and/or 5, above. You could also use any external USB drive you may have with a system suitable to boot your MBP model.

     

    If you have nothing to use then a trip to the Apple Store may be necessary. Make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.