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Helpful answers
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Oct 22, 2016 11:43 AM in response to easygzby Carolyn Samit,Make sure that you're using the latest version of iTunes.
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Oct 22, 2016 1:01 PM in response to easygzby Kenichi Watanabe,Appears to have been reformatted.
Does that mean it was actually "reformatted" outside of iTunes, using the command in Windows (like it's a USB flash drive)?