Sahnas98
Level 1 (8 points)
iCloud

Q: Family member purchased app even though I turn on ask to buy

Family member purchased app even though I turn on ask to buy option in family sharing . I'm  really sad and frustrated please please please help me out of this. my cousin was accidentally tap on the application which cost 2500. And I  tried to report that purchase but it says it is non-refundable purchase but I want refund because there is no request message from my family member before purchasing. Apple did not send any mail or message to me to alert me. Sir I beg you sir please help me sir I want my money back so please please understand my situation.  There is no mistake on my side IMG_0594.PNGIMG_0595.JPG

iPhone 7 Plus, iOS 9.1

Posted on Oct 22, 2016 1:01 PM

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Sahnas98

Q: Family member purchased app even though I turn on ask to buy

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  • by gdgmacguy,

    gdgmacguy gdgmacguy Oct 22, 2016 1:09 PM in response to Sahnas98
    Level 7 (21,328 points)
    iPhone
    Oct 22, 2016 1:09 PM in response to Sahnas98

    You are addressing the wrong people.  This is a USER TO USER technical support forum.  Apple is not here.

     

    Use the "contact us" link in the bottom right hand corner of this page.

     

    Best,

    GDG

  • by Sahnas98,

    Sahnas98 Sahnas98 Oct 22, 2016 10:10 PM in response to gdgmacguy
    Level 1 (8 points)
    iCloud
    Oct 22, 2016 10:10 PM in response to gdgmacguy

    I am the organiser of family sharing I did not get any request from family member ask to buy. you charged ₹2500 . there is no mistake in my side I didn't give any permission to buy   I need my full refund. how can you charge me when i did not permit. understand me please

  • by Sahnas98,

    Sahnas98 Sahnas98 Oct 22, 2016 10:15 PM in response to gdgmacguy
    Level 1 (8 points)
    iCloud
    Oct 22, 2016 10:15 PM in response to gdgmacguy

    14804833_1081581271959754_1981773594_n.jpg

    I am the organiser of family sharing I did not get any request from family member ask to buy. you charged ₹2500 . there is no mistake in my side I didn't give any permission to buy   I need my full refund. how can you charge me when i did not permit. understand me please