Q: IPad pro problems

Mi ipad pro recently has not been playing videos on certain apps. YouTube works fine but when I open Netflix and play a video all I see is a black screen. Also, when I play a video through the Video app it does the same. I can scroll through a part of the movie and see a picture screen of the scen but it just does not play. Is there a problem with the new update? What can I do to fix this?

iPad Pro, iOS 10.0.3

Posted on Oct 22, 2016 1:15 PM

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Q: IPad pro problems

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by Barry Hemphill,

Barry Hemphill Oct 22, 2016 3:12 PM in response to Diablodelsol
Level 8 (38,153 points)

Peripherals

Oct 22, 2016 3:12 PM in response to Diablodelsol

Out of curiosity, where did you get iOS 10.0.3 (as your profile indicates)?

Barry
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by Barry Hemphill,Helpful

Barry Hemphill Oct 22, 2016 3:34 PM in response to Diablodelsol
Level 8 (38,153 points)

Peripherals

Oct 22, 2016 3:34 PM in response to Diablodelsol

According to the Apple web site, iOS 10.0.3 is only for the iPhone 7 and 7 plus

Barry
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by Diablodelsol,

Diablodelsol Oct 22, 2016 3:35 PM in response to Barry Hemphill
Level 1 (4 points)

iPad

Oct 22, 2016 3:35 PM in response to Barry Hemphill

10.0.2. I just looked it up. I just clicked on the most recent because i assumed it was that version.
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by Diana.McCall,

Diana.McCall Oct 22, 2016 4:15 PM in response to Diablodelsol
Level 5 (4,831 points)

Apple TV

Oct 22, 2016 4:15 PM in response to Diablodelsol

Hi. Have you restarted the iPad since the update? Try

1. Press and hold the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn your device completely off.
3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
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Q: IPad pro problems

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by Barry Hemphill,

by Barry Hemphill,★Helpful

by Diablodelsol,

by Diana.McCall,

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by Barry Hemphill,Helpful