iOS 10.2 problems

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Level 1

8 points

iOS 10.2 problems

Hi!

Please help! I am having horrendous problems with the "pushed" updates onto my 5s. It has now been bricked three times (I'm in the midst of trying to downgrade (AGAIN) to 9.34 (or whatever) as I type this. I am on iTunes (version iOS 10.0.2).It's on step 4 of 4 trying to restore. It's been an hour. Should it take that long?!? Plus, it's been two full days since I've not had access to my phone or text. This is not safe. I need assistance, please.

Not sure if this is Apple's way of making us buy a new phone or not. Very sick and tired Apple. My 2-year contract is up and, if I can't get the phone fixed, I will switch to android.

iPhone 5s, iOS 10.0.2, Bricked. NEED to restore!

Posted on Oct 22, 2016 4:41 PM

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Answer 1

MoonJ.

Community Specialist

Oct 23, 2016 10:28 AM in response to snow4co

Hi snow4co,

Thanks for using the Apple Support Communities. Sorry to hear that you have been having these issues with your iPhone. We understand that you have been having difficulties with the installation of these updates for your iPhone, and we'd like to help.

To start, you may want to make sure that you have iTunes up to date, then follow the troubleshooting in these articles:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Thanks again for using the Apple Support Communities.

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