sadele89
Level 1 (4 points)
Mac OS X

Q: Updating to Sierra deleted my files

I updated my MacBook to the Sierra OS and lost all of my files.

 

After it finished installing and the login screen came up, my user profile was gone. There was only the Guest profile. After chatting with Apple support and even letting them remote in on my laptop, they were not able to help me. According to them my only option is using a third party company to recover my files which would be costly and there's no guarantee of success.

 

I've lost years worth of graphic design work all because I wanted to download Garage Band and it required that I get Sierra. And I know, shame on me for not backing up my files in a few years.

 

Is this a common issue with this OS? Does anyone know something Apple Support doesn't about recovering those files?

MacBook Pro (15-inch Early 2011)

Posted on Oct 22, 2016 6:33 PM

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sadele89

Q: Updating to Sierra deleted my files

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  • by Lanny,

    Lanny Lanny Oct 22, 2016 6:59 PM in response to sadele89
    Level 6 (8,041 points)
    Desktops
    Oct 22, 2016 6:59 PM in response to sadele89

    Is this a common issue with this OS?

    No. No one should upgrade without a backup. No one should be using a computer without a backup. The risks are obvious.

  • by John Galt,

    John Galt John Galt Oct 22, 2016 8:52 PM in response to sadele89
    Level 9 (50,514 points)
    Mac OS X
    Oct 22, 2016 8:52 PM in response to sadele89

    Does anyone know something Apple Support doesn't about recovering those files?


    I don't know what they did to help you, so you will have to explain what that was. Are there no other Users if you navigate to the /Users directory?


    To do that, use the Finder's Go menu > Computer. Select the Mac's startup volume (usually named "Macintosh HD") and open it. There will be a folder in it named Users. Open it. What does it contain?