John Nicole Aycardo
Level 1 (12 points)
Apple Watch

Q: please help me to activate

I need help i want to activate the iphone5s that i buy but i don't know that's from stolen i need your'e help to find the current owner this is the IMEI:************* please help me to activate it and say "Erase this device and remove it from her/she account.

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Posted on Oct 23, 2016 2:30 AM

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John Nicole Aycardo

Q: please help me to activate

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  • Helpful answers

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Oct 23, 2016 6:03 AM in response to John Nicole Aycardo
    Level 8 (39,983 points)
    Apple Watch
    Oct 23, 2016 6:03 AM in response to John Nicole Aycardo

    Hi

     

    You are describing Activation Lock, which prevents unauthorised use of the iPhone if it is lost or stolen.

     

    This can be disabled only by the previous owner either entering their Apple ID and password on the device or by them removing the iPhone from their devices list in Find My iPhone via iCloud.com.

     

    If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPhone. There is no way around this security feature.

     

    Apple will neither help you to find the previous owner, nor contact them on your behalf. (Note also that you are not talking to Apple here - this is a user-based technical support community).

     

    More information and instructions:

    Turn off Find My iPhone Activation Lock - Apple Support

  • by KiltedTim,

    KiltedTim KiltedTim Oct 23, 2016 6:33 AM in response to John Nicole Aycardo
    Level 9 (56,597 points)
    iPhone
    Oct 23, 2016 6:33 AM in response to John Nicole Aycardo

    Turn it over to the police. The owner is not going to remove the lock for you. It's more likely they will have you arrested for receiving stolen property.