Constant issues with iPhone 7 plus?

Question

Constant issues with iPhone 7 plus?

II'm having dropped calls, failed calls, signal strength issues with and without using the wifi calling and AT&T microcell, poor call quality, intermittent camera lag issues and the list goes on. I've restored my device twice and set it back up as new using iTunes, had the SIM card replaced, called Apple and AT&T everyday to speak with tech support and had diagnostics ran by both on my device, had the device replaced and still no resolve.

I Like the concept of this device but Apple dropped the ball on this one. I have an iPhone SE that doesn't have these issues and when I started using beta version 10.1, it's still working better than my iPhone. I've never used beta on the 7 plus but I'm wondering if I did use it on the 7 plus, would it be the same as 10.0.3.

I don't use fakebook or any other apps that cause device issues so I'm really at a lost for any other reasons other than software and hardware issues that are causing all these problems. Btw, im also having wifi connectivity issues. I've NEVER tested the device to see if it's truly water and dust resistant.

iPhone 7 Plus, iOS 10, Camera app and phone calls

Posted on Oct 23, 2016 7:41 AM

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Answer 1

Jonathan UK

Level 10

164,021 points

Oct 23, 2016 9:28 AM in response to Compassionate1

Hi

If you have not yet done so, it may help to update your iPhone to the latest software:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Oct 23, 2016 9:32 AM in response to Jonathan UK

TThank you Jonathan UK. I've already updated to the latest software and it didn't resolve my issue at all. I updated the software as soon as I received my replacement device and set it up as a new device to assure nothing would carry over from my old device. I'm on 10.0.3.

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Answer 3

Jonathan UK

Level 10

164,021 points

Oct 23, 2016 9:34 AM in response to Compassionate1

In that case, I suggest that you contact Apple Support for assistance, taking advantage of your initial 90 days of complimentary technical support:

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Answer 4

Oct 23, 2016 9:43 AM in response to Jonathan UK

II've already done that plus I have the Apple Care Protection Plus. I've Already been to the Apple Store and received two replacements but, I truly believe it's software related and maybe some carrier issues. The SIM card is being replaced and several trouble tickets on both Apple and my carrier have been issued. I've found out I'm not the only one with these issues. I do understand it's a new device so there are going to be some issues so I'm reporting all issues to both companies so they can work on solutions for everyone having these problems. If you find out anything that can be done other than care and maintenance of my device, I'm open to suggestions and if I find any, I'll post them. Again thank you for your help.

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