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User profile for user: smdd1024
smdd1024 Author
User level: Level 1
10 points

error ordering a book

hello, i've got troubles ordering a book from photos. Each times to order a book, photos got an error after transfering 46% of the book to apple and crashes. Here is the log:

Process: Photos [2223]

Path: /Applications/Photos.app/Contents/MacOS/Photos

Identifier: com.apple.Photos

Version: 2.0 (445.1.15)

Build Info: PhotoApp-445001015000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Photos [2223]

User ID: 501



Date/Time: 2016-10-23 16:49:08.133 +0200

OS Version: Mac OS X 10.12 (16A323)

Report Version: 12

Anonymous UUID: 4A40BBB7-6BAC-BE47-4E52-149346CDA1EF





Time Awake Since Boot: 96000 seconds



System Integrity Protection: enabled



Crashed Thread: 5



Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000141f7d44bec0

Exception Note: EXC_CORPSE_NOTIFY



Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]



VM Regions Near 0x141f7d44bec0:

Foundation 000000013a01f000-000000013a020000 [ 4K] rw-/rwx SM=PRV

-->

MALLOC_NANO 0000600000000000-0000600009c00000 [156.0M] rw-/rwx SM=PRV



Application Specific Information:

objc_msgSend() selector name: bytes





Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff96c2e41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff96c2d867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff81ac88d4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff81ac7d61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

5 com.apple.HIToolbox 0x00007fff81068f6c RunCurrentEventLoopInMode + 240

6 com.apple.HIToolbox 0x00007fff81068da1 ReceiveNextEventCommon + 432

7 com.apple.HIToolbox 0x00007fff81068bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71

8 com.apple.AppKit 0x00007fff7f75f5f5 _DPSNextEvent + 1093

9 com.apple.AppKit 0x00007fff7fe6f8eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637

10 com.apple.AppKit 0x00007fff7f753fbd -[NSApplication run] + 926

11 com.apple.AppKit 0x00007fff7f71ea8a NSApplicationMain + 1237

12 libdyld.dylib 0x00007fff96b07255 start + 1



Thread 1:: com.apple.NSEventThread

0 libsystem_kernel.dylib 0x00007fff96c2e41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff96c2d867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff81ac88d4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff81ac7d61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

5 com.apple.AppKit 0x00007fff7f8abe9e _NSEventThread + 205

6 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 2:: NetworkLoad

0 libsystem_kernel.dylib 0x00007fff96c2e41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff96c2d867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff81ac88d4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff81ac7d61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

5 com.apple.GeoServices 0x00007fff8fab8032 _runNetworkThread + 445

6 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 3:: CVDisplayLink

0 libsystem_kernel.dylib 0x00007fff96c35c8a __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff96d1e97a _pthread_cond_wait + 712

2 com.apple.CoreVideo 0x00007fff83173bcc CVDisplayLink::runIOThread() + 694

3 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

4 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

5 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff96c2e41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff96c2d867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff81ac88d4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff81ac7d61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

5 com.apple.Foundation 0x00007fff834c4cb2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277

6 com.apple.Foundation 0x00007fff834c4b8a -[NSRunLoop(NSRunLoop) run] + 76

7 com.apple.PhotoPrintProductStore 0x0000000103dc7b3c -[XPCONetworkManager _reachabilityUpdateThreadEntryPoint:] + 85

8 com.apple.Foundation 0x00007fff834d530d __NSThread__start__ + 1243

9 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

10 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

11 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 5 Crashed:

0 libobjc.A.dylib 0x00007fff9621bb5d objc_msgSend + 29

1 com.apple.CoreFoundation 0x00007fff81a9c516 __CFCreateOldStylePropertyListOrStringsFile + 70

2 com.apple.CoreFoundation 0x00007fff81a6550b _CFPropertyListCreateFromUTF8Data + 2715

3 com.apple.CoreFoundation 0x00007fff81a641ef _CFPropertyListCreateWithData + 1407

4 com.apple.CoreFoundation 0x00007fff81a63bbd CFPropertyListCreateWithData + 93

5 com.apple.Foundation 0x00007fff834b8d6c +[NSPropertyListSerialization propertyListWithData:options:format:error:] + 94

6 com.apple.PhotoPrintProductStore 0x0000000103da39c4 -[XPCOOrderUploader _tickleSession:] + 551

7 com.apple.Foundation 0x00007fff835455df __NSFireTimer + 83

8 com.apple.CoreFoundation 0x00007fff81ad0e14 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

9 com.apple.CoreFoundation 0x00007fff81ad0a9f __CFRunLoopDoTimer + 1071

10 com.apple.CoreFoundation 0x00007fff81ad05fa __CFRunLoopDoTimers + 298

11 com.apple.CoreFoundation 0x00007fff81ac8021 __CFRunLoopRun + 2065

12 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

13 com.apple.Foundation 0x00007fff834c4cb2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277

14 com.apple.Foundation 0x00007fff834c4b8a -[NSRunLoop(NSRunLoop) run] + 76

15 com.apple.PhotoPrintProductStore 0x0000000103dc8421 +[XPCODataFetcher networkRequestThreadEntryPoint:] + 62

16 com.apple.Foundation 0x00007fff834d530d __NSThread__start__ + 1243

17 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

18 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

19 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 6:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff96c2e41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff96c2d867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff81ac88d4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff81ac7d61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff81ac75b4 CFRunLoopRunSpecific + 420

5 com.apple.CFNetwork 0x00007fff80c9d144 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313

6 com.apple.Foundation 0x00007fff834d530d __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fff96d1dabb _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff96d1da07 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff96d1d231 thread_start + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d632 _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d7c5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 9:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d7c5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 10:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d632 _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 11:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d7c5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 12:

0 libsystem_kernel.dylib 0x00007fff96c364e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff96d1d7c5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff96d1d221 start_wqthread + 13



Thread 5 crashed with X86 Thread State (64-bit):

rax: 0x0000141f7d44bea8 rbx: 0x0000608004e7fac0 rcx: 0x00007fff9c312198 rdx: 0x00007fff9623e8d0

rdi: 0x0000608004e7fac0 rsi: 0x00007fff802971dd rbp: 0x00007000075eeaa0 rsp: 0x00007000075eea18

r8: 0x0000000000000000 r9: 0x00007000075eeb00 r10: 0x0000141f7d44bea8 r11: 0x00007fff802971dd

r12: 0x00007fff9c314bd0 r13: 0x0000000000000000 r14: 0x0000000008000100 r15: 0x00007000075eeb00

rip: 0x00007fff9621bb5d rfl: 0x0000000000010202 cr2: 0x0000141f7d44bec0


Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14

Photos-OTHER, iOS 10.0.3

Posted on Oct 23, 2016 7:57 AM

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50 replies
User profile for user: Thefatz
Thefatz
User level: Level 1
10 points

Nov 17, 2016 9:28 PM in response to smdd1024

I Have the same issue and same crash record reported to apple support six weeks ago still under investigation by their engineers have sent them all types of reports that they have requested me to do and tried all their options. They have told me to look out for an update in the last week which I am still to see so awaiting with abated breath.

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User profile for user: Jo_Bish
Jo_Bish
User level: Level 1
9 points

Nov 20, 2016 3:50 PM in response to smdd1024

Hi

Just to say I am having the same issue/s. I am also in contact with an Apple senior advisor, who tells me that an engineering team are working on the problem... but this has been ongoing for a few weeks now. Issue for me is with uploading a photo book large hardcover, with 100 pages. All workarounds suggested by Apple haven't worked and I don't want to split my photo book in two. I have successfully uploaded & ordered the soft backed books recently so I know nothing is wrong my end. I'm new to this communities forum, but I look at this thread to see if anyone has had any success.

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User profile for user: Paul R C
Paul R C
User level: Level 1
4 points

Nov 21, 2016 11:59 AM in response to jamespb78

Just to add, it's not just XL hard covers. I have had exactly this issue for the last couple of days trying to upload a soft cover 20cm x 20cm book, 96 pages. Just crashes around 55% into uploading. I've tried everything suggested, including home wifi, hard wired and tethering to 4G. it's not that, it's something broken in 'Photos'. Nothing's working for me!

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User profile for user: jamespb78
jamespb78
User level: Level 1
19 points

Nov 22, 2016 4:12 AM in response to Paul R C

Still no luck here either...


Today I tried copying my entire Photos library to another Mac - running the same version of Sierra and also Photos (photos won't open an earlier library anyway). On the second Mac, the exact same problem occurs when uploading the book around the 50% mark. So I now have the problem on 2 macs!


Also tried different internet connections, no joy.


Also being charged a $1 Apple Authorisation fee every time I attempt to upload!

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User profile for user: Jo_Bish
Jo_Bish
User level: Level 1
9 points

Dec 4, 2016 6:41 AM in response to smdd1024

The update from me is that a week or so ago I was in touch with an Apple representative to see if anything had been sorted. I was told that the engineers had reported back that

any fix would hopefully be part of a photos update at some future release date & too late for Christmas. I suggested Apple should prevent users from spending hours on a project if they knew it would fail at the ordering stage, but the response was the problem might not be affecting everyone.

I have been very disappointed with Apple & annoyed that I can't print something I have spent hours on and was hoping to give out to family this Christmas.

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User profile for user: cmildc
cmildc
User level: Level 1
8 points

Dec 6, 2016 6:43 PM in response to smdd1024

Same happened to me 4 times, after varying % of upload completion between 45 and 70%. Thought it was screen saver at first but no. Here is the tricky part: American Express posted 4 "reserved" (announced) debits for 1E each. Have not materialized so far but I really hope I won't end up with 4 x 7 albums for about 3000Eur (!) where can one check iTunes order status? Very concerned here thanks. What a pitiful performance Apple.

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error ordering a book

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