Ty_Brady9
Level 1 (4 points)
iPhone

Q: iPhone 5 C Activation Error

Basically, my iPhone 5c automatically restarted itself one day. Since then, I have been asked to "activate my iPhone", however, I am not able to connect to wi-fi. When I use cellular date and sign in, I get a "activation servers are temporarily unavailable" notification. When i plug into my laptop and sign in, I get a "Activation information is invalid" type notification. My phone has been with me and it's original provider since being bought brand new (so never jailbroken). Is it repairable?

iPhone 5c

Posted on Oct 23, 2016 9:59 AM

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Ty_Brady9

Q: iPhone 5 C Activation Error

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  • by irina_w,

    irina_w irina_w Oct 24, 2016 7:23 AM in response to Ty_Brady9
    Community Specialists
    Oct 24, 2016 7:23 AM in response to Ty_Brady9
    Greetings Ty_Brady9, 

    I see that your iPhone restarted itself one day, and ever since you are being prompted to activate your iPhone. I can imagine that you are ready to get this iPhone activated again so you can use and enjoy it. Let's see how I can help out. 

    First, please make sure that the date & time zone is correct on your iPhone. 

    Next, please see article If you can‘t activate your iPhone, specifically, these sections:

    Before you begin

    • If your iPhone uses a SIM card, make sure that the card is in your iPhone. Even without an active contract, your iPhone might still need the SIM card to activate.
    • If you see a No SIM card error, follow these steps. No SIM or Invalid SIM alerts appear when a SIM card is damaged, locked, or missing. 
    • If a message says to sign in with an Apple ID to activate, learn about Activation Lock.

    Follow these steps 

    1. Find the list on the system status page. If the box next to iOS Device Activation isn't green, try activating your iPhone later.
    2. If asked for a password, enter it. A password prompt means Activation Lock might be enabled in Find my iPhone.
    3. Restart your iPhone.
    4. If you're using a cellular data connection, try connecting to a reliable Wi-Fi network instead. If a Wi-Fi connection doesn't work, try connecting to iTunes.
    5. If you're using iTunes to activate your iPhone, make sure that iTunes is updated to the latest version.

    Get more help

    1. Contact your carrier to check for network or activation issues, or if necessary, to replace your SIM card.
    2. Use recovery mode to restore your iPhone. 
    3. If restoring your iPhone still doesn't work because of an activation error, contact Apple Support.
     
    Let us know if this helps or if you have any additional questions. 

    Have an amazing day!