gsgz

Level 1 (8 points)

iPhone

Q: trying to erase data and account is locked

i am trying to give my phone to my partner , in trying to erase data my account is locked , how can i fix this ,

iPhone 6 Plus, iOS 10

Posted on Oct 23, 2016 12:37 PM

I have this question too

Q: trying to erase data and account is locked

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Helpful answers

by Carolyn Samit,

Carolyn Samit Oct 23, 2016 12:39 PM in response to gsgz
Level 10 (124,853 points)

Apple Music

Oct 23, 2016 12:39 PM in response to gsgz

For a forgotten passcode, help here > If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If your forgot your Apple ID, help here > If your Apple ID is locked - Apple Support
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