Cannot install workcentre 7328 driver

Question

Level 1

8 points

Cannot install workcentre 7328 driver

Hello! I have a Mac with OS X El Capitan 10.11.6

and I am trying to install driver Xerox Print Driver 3.90.0 for my Workcentre 7328 machine

But when in the installation process I come to the window "discovered printers" it foinds nothing, I can not select a printer to continue the installation.

Any help, appreciated!

iMac, Mac OS X (10.6.3)

Posted on Oct 24, 2016 2:54 AM

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Answer 1

CarlAVII

Community Specialist

Oct 24, 2016 3:11 PM in response to elalce

Hi elalce,

I understand that when trying to install the software for your Xerox Workcentre, you don't see the printer listed as a selection. I know it's important for your devices to work well together, so I'm happy to help.

Make sure that your iMac is up to date, and check out the troubleshooting that we have for printer issues here:

Resolve printer issues on your Mac - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

Nov 1, 2016 3:26 AM in response to elalce

Hi elalce.

At that point drivers should be installed. You can safely quit the discovery panel. Click Continue then Continue at the next request and Quit.

Please have the IP address of your Xerox at hand. The printer must be turned on and connected to the LAN.

Open System Preferences -> Printers and Scanners
Unlock the padlock if it is locked
Click on the + button to add a new printer
Click IP on the button tool bar
Type the IP address of your Xerox
Choose either LPD or HP Jetdirect - Socket in the Protocol box (be sure the one you chose or both are enabled on the Xerox printer)
leave the Queue field empty
Pick up a name and type it in the Name box
You can leave the Location box empty
In Use choose the correct Xerox model
Click Add

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