gzerty
Level 1 (4 points)
Publishing

Q: How to get an updated status on a case?

I am getting a nightmarish experience with Apple support. I am trying to get a web access to get a status on a case I opened on behalf of a relative and it seems no such interface exists. Seriously?

null, iOS 10.0.3

Posted on Oct 24, 2016 5:14 AM

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gzerty

Q: How to get an updated status on a case?

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Oct 24, 2016 5:30 AM in response to gzerty
    Level 6 (8,538 points)
    Mac OS X
    Oct 24, 2016 5:30 AM in response to gzerty

    this is a volunteer forum, we dont' have that information avaiable to us.

    If apple opened a case and an email was given to them the case information would have been sent to that account.

    contact apple using the 'contact us' at the bottom of this page to speak with apple

    otherwise you can leave Apple feedback with your concern

    apple.com/feedback