Close
Q: MacBook Air random shutdown
-
Oct 25, 2016 3:48 PMby Joseph_S.,Greetings ramyfromdahasa,
I see that your MacBook is randomly shutting down. When you shut off the screen whether it is in sleep mode or not, it will shut down. That's definitely not something that I would want to have happen to my MacBook. I want to make sure that you can use and enjoy your Mac.
As a first isolation test, I would suggest you start by booting your computer into safe mode. Safe mode (sometimes called safe boot) is a way to start up your Mac so that it performs certain checks, and prevents some software from automatically loading or opening. This can help isolate any third-party apps that may be causing this issue.
Please see the following article to start into safe mode: macOS Sierra: Start up in safe mode
If you don't get the same result in safe mode, you may want to check the login items on your Mac. These are items that start up when you log in. You can view these by following this path: Apple menu > System Preferences > Users & Groups > Login Items. This article will help: macOS Sierra: Open items automatically when you log in
Let us know if you get the same result in safe mode, or if you have any other questions.
Cheers!
