Apple Event: May 7th at 7 am PT
Hi there guys
Since i upgraded to Sierra Safari has been very very unreliable. I run a record label amongst the rthings and cannot get www.soundcloud.com to load any more. It works fine in Firefox but i dont use Firefox nor want to.
Ive cleared cache and turned off extensions.
This is what i get everytime i attempt to load the page.
Please can someone help.
Thanks
David
If you have not done this already, go step by step and test.
1. Empty Caches
Safari > Preference > Advanced
Checkmark the box beside "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
2. Remove Cookies and test.
Safari > Preferences > Privacy > Cookies and Website Data...:
Click the “Manage Website Data” button.
Remove all cookies except ones from Apple, your internet service provider and banks.
3. Disable Extensions and test.
Safari > Preferences > Extensions
Select and disable all extensions and test.
Enable Extensions one by one and test.
To uninstall any extension, select it and click the “Uninstall” button.
4. If this doesn’t help, please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
“Choose a problem” from the popup menu box and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard”
and then paste it when you reply.
Cheers for getting back to me.
Here is the data from Etrecheck
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-25 12:49:14
Download EtreCheck from https://etrecheck.com
Runtime 3:11
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information:ⓘ
MacBook Pro (15-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 1056
Video Information:ⓘ
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software:ⓘ
macOS Sierra 10.12.1 (16B2555) - Time since boot: about 13 hours
Disk Information:ⓘ
ST1000LM014-1EJ164 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 998.97 GB (335.43 GB free)
Core Storage: disk0s2 999.35 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-02) [Support]
/Applications/Kies.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6 - 2015-01-27) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6 - 2015-01-27) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6 - 2015-01-27) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5 - 2015-01-27) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6 - 2015-01-27) [Support]
/Applications/MacX Video Converter Pro.app
[not loaded] com.macxdvd.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2015-09-16) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]
[not loaded] com.parallels.kext.netbridge (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]
[not loaded] com.parallels.kext.usbconnect (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]
[not loaded] com.parallels.kext.vnic (12.0.2 41353 - SDK 10.9 - 2016-10-04) [Support]
/Applications/TechTool Pro 7.app
[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.8 - 2015-01-27) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8 - 2015-01-27) [Support]
/Applications/Toast 14 Titanium/Toast Audio Assistant.app
[not loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7 - 2016-07-04) [Support]
/Applications/Toast 14 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0 - 2016-07-04) [Support]
/Applications/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5 - 2015-01-27) [Support]
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBAudio2DJDriver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBAudio4DJDriver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBHardwareDriver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBTraktorAudio2Driver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.8.0 (R36) - SDK 10.9 - 2016-10-24) [Support]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 161 Apple tasks
[running] 102 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 38 Apple tasks
[loaded] 164 Apple tasks
[running] 101 Apple tasks
Launch Agents:ⓘ
[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-14) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-09) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-06-09) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2016-05-02) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-05-02) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-10-11) [Support]
[loaded] de.devolo.networkservice.notify.plist (2016-07-21) [Support]
Launch Daemons:ⓘ
[running] at.obdev.littlesnitchd.plist (2016-09-14) [Support]
[loaded] com.adobe.fpsaud.plist (2016-09-24) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-10-08) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-08-30) [Support]
[running] com.paceap.eden.licensed.plist (2016-06-30) [Support]
[loaded] com.teamviewer.Helper.plist (2016-05-02) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2016-05-02) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-10-11) [Support]
[running] de.devolo.networkservice.plist (2016-07-21) [Support]
User Launch Agents:ⓘ
[running] com.spotify.webhelper.plist (2016-06-20) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
DiskWarriorDaemonStarter Application (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)
Parallels Toolbox Application (/Applications/Parallels Toolbox.app)
Xperia Companion Agent Application Hidden (/Applications/Xperia Companion.app/Contents/Frameworks/Xperia Companion Agent.app)
NIHardwareAgent Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Internet Plug-ins:ⓘ
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-06-09) [Support]
FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]
QuickTime Plugin: 7.7.3 (2016-10-24)
AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]
AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-09-24) [Support]
AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2016-06-09) [Support]
Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-20) [Support]
Flip4Mac WMV Plugin: 3.3.7.3 - SDK 10.7 (2016-06-26) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-08-02) [Support]
Silverlight: 5.1.50901.0 - SDK 10.6 (2016-10-21) [Support]
Safari Extensions:ⓘ
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-10-19)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-10-04)
3rd Party Preference Panes:ⓘ
Flash Player (2016-09-24) [Support]
Flip4Mac WMV (2016-06-26) [Support]
Native Instruments USB Audio (2016-10-14) [Support]
Trusteer Endpoint Protection (2016-10-18) [Support]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 998.97 GB Disk used: 663.54 GB
Destinations:
Seagate 3TB [Local]
Total size: 3.00 TB
Total number of backups: 44
Oldest backup: 29/01/2015, 15:06
Last backup: 21/10/2016, 09:28
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 998.97 GB X 3)
Top Processes by CPU:ⓘ
7% WindowServer
6% spindump
3% kernel_task
2% coresymbolicationd
2% devolonetsvc
Top Processes by Memory:ⓘ
1.38 GB softwareupdated
1.09 GB kernel_task
590 MB com.apple.WebKit.WebContent(4)
360 MB mds_stores
246 MB iTunes
Virtual Memory Information:ⓘ
4.87 GB Free RAM
11.00 GB Used RAM (4.58 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Oct 24, 2016, 11:05:00 PM Self test - passed
Oct 22, 2016, 05:34:15 PM /Library/Logs/DiagnosticReports/firefox_2016-10-22-173415_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Trusteer Rapport software is offered by banks as a security support software.
Uninstall Trusteer software and test.
https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1
Turn off LittleSnitch and test.
Ok ive done all of that, id already tried without Little Snitch and turned off all extensions. Cheers fro trying but its still the same..
More clues?
One thing that may matter is that it had been saying a certificate was invalid, there had been a message from soundcloud telling people to ignore this. I just told it to always trust certificates from soundcloud and put my password in.
Ive no idea where that certificate would be to delete it..
Cheers
Lee
Ok so here is what happens if i delete the certificate from keychain and try again in Safari to load Soundcloud. As i previously said i had over ridden the certificate warning and told it to always trust...
Either way i still get the "sorry something went wrong" landing page
Can you delete the GlobalSign Root CA certificate?
I can but i'd appreciate knowing why before i do so, if thats ok..
Thanks
David
I have the same issue, in fact I tried to delete the certificate but it gave me an "error occurred while deleting GlobalSign Root CA" UNIX (Operation not permitted). Obviously this was even though I entered admin user / password.
You are welcome. That should cause a new certificate to be downloaded.
I was able to get this working.
First what didn't seem to work (documenting here for others searching).
However, this didn't seem to fix anything. Once again upon loading Safari -> SoundCloud received the error about: "GlobalSign Domain Validation CA - SHA256 - G2 has invalid user"
Then opened up Keychain Access again right clicked on this certificate, went to "Get Info" and explicitly marked all fields to "Trust".
Whats strange is open opening Keychain this cert was marked in red as "Revoked".
So it seems to me that SoundCloud is doing something slightly crazy, on specific connections they are handing out revoked certificates? Problem with their CDN?
Anyway, appears to be working now.
Hi to everyone that has posted here.
Ive still not got soundcloud working. Ive followed all the steps outlined and I'm no further with this.
If anyone has more clues please let me know as this is ridiculous.
Thanks again for all the advise so far
Cheers
David
safari will not open soundcloud
