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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My updates has the number 6 on it which usually means I have an update. When I go to updates at the App store nothing is there except 3 updates from a few weeks ago and a macOS Sierra update from the other night. Does anyone know why this is occurring ? Thank you.
MacBook Air, OS X El Capitan (10.11), My Macbook Air is awesome ❗️
I suggest you do the updates offered and then go from there.
Barry
I suggest you do the updates offered and then go from there.
Barry
I took a picture
Same here, looks like its across the board as seen loads of posts. Its the Apple apps like Keynote, pages etc bt they do not display under the updates tab. A glitch at Apple!
Ok that is good to know ! Thank you
I tweeted @AppleSupport. Might be worth other users doing the same to force Apple into action as I am sure they are oblivious to the issue
I just got off the phone with Apple Tech Support. They're calling this an "emerging issue."
The workaround is to select "Purchased" (the icon directly to the left of "Updates") and install the Updates from there. I did it, and it works fine.
It's definitely a glitch on Apple's end, and not your computer. - Bob
Thanks for that tip Bob, I might try that. It didn't occur to me that would a workaround. Tweeting Apple support has been a waste of time. They are ignorant to the issue but it sounds like your phone call has caught their attention!
If you are not afraid of using the command line, you can update software using the Terminal app (which is in the /Applications/Utilities folder)
- Type "softwareupdate -l" without the quotes to have a list of installable updates for the Apple ID signed in to the App Store
- Type "sudo softwareupdate -i -r"without the quotes to install recommended updates. You will be asked for the root password, which is in many cases your user password AFAIR. If not you can check this support article about the root user : Enabling and using the "root" user in OS X - Apple Support
I had the exact same issue as you and it worked for me :-)
Once I used this workaround and installed updates to Pages, Keynote, Numbers and iMovie, the notification number dropped from five to one, and an iTunes update appeared and the 'update all' button reappeared.
I had 6 updates showing I installed 5 from the purchased tab, and the iTunes one via iTunes 'check for updates' but now I have no update history whatsoever even though all have installed. 😕
Same with me. Despite getting the updates done there is no update history. Apple really hosed this up !
…but now I have no update history whatsoever even though all have installed.
😕
System Information, Software section, Installations.
Updates
