Is iMobie MacClean reliable

Question

Is iMobie MacClean reliable

My Mac is slowing down and I have seen the web site introducing iMobie MacClean. is it safe to use on my Mac?

iMac (21.5-inch Mid 2011), iOS 8.4

Posted on Oct 29, 2016 8:51 AM

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Answer 1

Top-ranking reply

babowa

Level 9

78,562 points

Oct 29, 2016 10:34 AM in response to davefromtowcester

It is best to avoid so called "cleaning" products - they may clean so well that they also delete necessary system files.

In order to see what your system has to help troubleshoot, please run this app and copy/paste the results here:

http://etrecheck.com

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Answer 2

John Galt

Level 10

155,498 points

Oct 30, 2016 5:05 AM in response to davefromtowcester

Install nothing. Any non-Apple product claiming the ability to "clean" your Mac is a scam.

Excerpted from Effective defenses against malware and other threats:

Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

Such products are very aggressively marketed. They are all scams.
They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

Find out what's wrong with your Mac so that you can fix it. To begin troubleshooting read below.

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.

Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.

Let me know what you determine.

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Answer 3

Oct 30, 2016 5:06 AM in response to Allan Jones

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-29 18:41:07

Download EtreCheck from https://etrecheck.com

Runtime 3:45

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ⓘ

macOS Sierra 10.12.1 (16B2555) - Time since boot: about 4 hours

Disk Information: ⓘ

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (326.46 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H ()

ST1000LM024 HN-M101MBB disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

LaCie (disk1s2) /Volumes/LaCie : 999.86 GB (682.00 GB free)

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

LaCie Rugged THB USB3

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/Caches/com.apple.Safari/Extensions/Feelbegin.safariextension

~/Library/Caches/com.apple.Safari/Extensions/Totiteck.safariextension

~/Library/LaunchAgents/Smokyashan.update.plist

~/Library/LaunchAgents/Totiteck.AppVemoral.plist

~/Library/LaunchAgents/Totiteck.btvlit.plist

~/Library/LaunchAgents/Totiteck.dolnwoad.plist

~/Library/LaunchAgents/Totiteck.uadpte.plist

~/Library/LaunchAgents/gUpdater.plist

~/Library/Safari/Extensions/Feelbegin-2.safariextz

~/Library/Safari/Extensions/Totiteck.safariextz

10 adware files found. [Remove]

Unknown Files: ⓘ

/Library/LaunchDaemons/NikonPtpEnum-{C1D40A77-CA45-C792-BE67-43B779438F0A}.plis t

/Applications/Nikon Software/Wireless Camera Setup Utility/NikonPtpEnum -launchd

~/Library/LaunchAgents/mg.update.plist

~/Library/Application Support/mg/MG.app/Contents/MacOS/MG

2 unknown files found. [Check files]

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.plantronics.driver.PlantronicsDriverShield (4.3 - SDK 10.8 - 2016-10-29) [Support]

/System/Library/Extensions

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2016-10-29) [Support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2016-10-29) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 167 Apple tasks

[running] 96 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 159 Apple tasks

[running] 105 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-10-18) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-12) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-10-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[loaded] com.intego.backupassistant.agent.plist (2014-07-30) [Support]

[failed] com.teamviewer.teamviewer.plist (2015-02-22) [Support]

[failed] com.teamviewer.teamviewer_desktop.plist (2015-02-22) [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-10-11) [Support]

Launch Daemons: ⓘ

[failed] NikonPtpEnum-{C1D40A77-CA45-C792-BE67-43B779438F0A}.plist (2005-09-27) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-12) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-10-29) [Support]

[running] com.adobe.agsservice.plist (2016-10-05) [Support]

[loaded] com.adobe.fpsaud.plist (2016-10-23) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[running] com.intego.BackupAssistant.daemon.plist (2014-07-30) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.teamviewer.Helper.plist (2015-01-15) [Support]

[failed] com.teamviewer.teamviewer_service.plist (2015-02-22) [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-10-11) [Support]

[loaded] com.wdc.WDPrivilegedHelper.plist (2016-01-11) [Support]

User Launch Agents: ⓘ

[loaded] Smokyashan.update.plist (2016-10-20) Adware! [Remove]

~/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS

[loaded] Totiteck.AppVemoral.plist (2016-10-19) Adware! [Remove]

~/Library/Application Support/Totiteck/Totiteck.app/Contents/MacOS/AppSO

[loaded] Totiteck.btvlit.plist (2016-10-19) Adware! [Remove]

~/Library/Application Support/Totiteck/Totiteck.app/Contents/MacOS/AppSO

[loaded] Totiteck.dolnwoad.plist (2016-10-19) Adware! [Remove]

~/Library/Application Support/Totiteck/Totiteck.app/Contents/MacOS/AppSO

[loaded] Totiteck.uadpte.plist (2016-10-19) Adware! [Remove]

~/Library/Application Support/Totiteck/Totiteck.app/Contents/MacOS/AppSO

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-03-21) [Support]

[failed] com.adobe.ARM.[...].plist (2012-12-20) [Support]

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-10-29) [Support]

[loaded] com.nchsoftware.pixillion.schedule.LikeSurvey.plist (2016-10-15) [Support]

[loaded] gUpdater.plist (2015-12-15) Adware! [Remove]

/Applications/Zip Devil.app/Contents/Resources/appUpdater

[loaded] mg.update.plist (2016-07-06) [Support]

Internet Plug-ins: ⓘ

AmazonMP3DownloaderPlugin1017287: AmazonMP3DownloaderPlugin 1.0.17 (2012-10-25) [Support]

Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2013-02-01) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-10-29) [Support]

FlashPlayer-10.6: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-08-03) [Support]

QuickTime Plugin: 7.7.3 (2016-10-29)

Flash Player: 23.0.0.205 - SDK 10.9 (2016-10-27) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-18)

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-12) [Support]

AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-13) [Support]

Safari Extensions: ⓘ

Ad Blocker - FIPLAB Ltd - https://fiplab.com (2016-10-01)

Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-10-23)

Totiteck - Totiteck - http://www.totiteck.com/faq#totiteck (2016-02-15) Adware! [Remove]

Feelbegin - Feelbegin - http://www.feelbegin.com/faq#feelbegin (2015-12-15) Adware! [Remove]

3rd Party Preference Panes: ⓘ

Flash Player (2016-10-23) [Support]

Flip4Mac WMV (2012-09-15) [Support]

FUSE for OS X (OSXFUSE) (2015-09-24) [Support]

Trusteer Endpoint Protection (2016-10-17) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 172.79 GB

Destinations:

LaCie [Local]

Total size: 999.86 GB

Total number of backups: 84

Oldest backup: 25/08/2015, 17:56

Last backup: 29/10/2016, 18:34

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 172.79 GB X 3)

Top Processes by CPU: ⓘ

5% backupd

3% WindowServer

2% photolibraryd

1% fontd

1% Microsoft Outlook

Top Processes by Memory: ⓘ

610 MB com.apple.WebKit.WebContent(3)

594 MB kernel_task

266 MB mdworker(14)

135 MB Safari

135 MB sandboxd

Virtual Memory Information: ⓘ

116 MB Free RAM

3.88 GB Used RAM (644 MB Cached)

28 MB Swap Used

Diagnostics Information: ⓘ

Oct 29, 2016, 02:35:29 PM Self test - passed

Oct 29, 2016, 10:47:10 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-29-104710_[redacted].hang

/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Oct 28, 2016, 03:05:29 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-28-150529_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Oct 28, 2016, 12:52:07 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-10-28-125207_[redacted].crash

/Applications/Zip Devil.app/Contents/Resources/appUpdater

Oct 28, 2016, 11:02:06 AM ~/Library/Logs/DiagnosticReports/appUpdater_2016-10-28-110206_[redacted].crash

Oct 27, 2016, 12:52:10 PM ~/Library/Logs/DiagnosticReports/appUpdater_2016-10-27-125210_[redacted].crash

Oct 27, 2016, 10:08:16 AM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-27-100816_[redacted].hang

Oct 27, 2016, 09:56:36 AM ~/Library/Logs/DiagnosticReports/appUpdater_2016-10-27-095636_[redacted].crash

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Answer 4

Allan Jones

Level 9

78,044 points

Oct 29, 2016 10:39 AM in response to davefromtowcester

Adding my vote for babowa's position. Although that particular title is new to me, NO other existing cleaning apps out there can avoid serious Mac performance hits and, as already noted, can remove needed files. The Mac OS is well-designed and takes quite good care of itself without third-party add-ons.

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Answer 5

babowa

Level 9

78,562 points

Oct 30, 2016 8:29 AM in response to davefromtowcester

Unfortunately, you have an incredible amount of adware installed. Either use the "remove" links in that report or go to malwarebytes to remove them:

https://www.malwarebytes.com/antimalware/mac/

After you get rid of all the adware, run the report again. If it's all clean (no "adware - remove") line items, then you should be ok, although I'd recommend that you consider getting more RAM. You are really running the latest OS on the minimum recommended.

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Answer 6

Allan Jones

Level 9

78,044 points

Oct 30, 2016 9:21 AM in response to davefromtowcester

1) You have some components of Intego Anti-virus installed. It Has to go.

2) You have installed Trusteer Rapport/EndPoint Protection. It has never worked properly on a Mac. Remove it:

http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

3) You have some Western Digital software installed--probably came with a WD external drive you once had. WD has yet to get their software for Mac right. It can cause stalls and overheating in my experience. It needs to go -- a modern Mac does not need it.

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Answer 7

Oct 31, 2016 5:49 AM in response to babowa

You recommend that, once I had cleared up my Mac, I consider getting more RAM as I am running the latest OS on what is now the minimum recommended. That sounds like a good idea.

My Mac has the 2 x 2GB DDR3 1333MHz DIMM installed as supplied on purchase. I have looked on the Apple web page relating to memory modules, but there does not seem to be either this size or speed of memory available now. it would be very helpful if you could suggest a compatible solution.

best wishes,

DavefromTowcester

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Answer 8

babowa

Level 9

78,562 points

Oct 31, 2016 7:48 AM in response to davefromtowcester

Apple does not sell or manufacture RAM (they use third party RAM themselves). I can't speculate on how much RAM your Mac can handle since we do not know the model identifier/year of the iMac.

These are the two most recommended RAM vendors: OWC (macsales.com) and Crucial; depending on your location, check either one or both. They both have easy steps to determine your model/RAM needs and will include info re. the maximum supported:

https://eshop.macsales.com/shop/apple/memory/iMac?_ga=1.54866539.1772581237.1477 924740

http://www.crucial.com/usa/en/memory-info?cm_re=top-nav-_-flyout-memory-_-us-mem ory

Edit: I forgot to look at your etrecheck report - your Mac is a 12,1, so here is the page for those:

https://eshop.macsales.com/shop/memory/iMac/2011/DDR3_21.5_27

depending on what you use yours for, 8 GB or more RAM (total) sounds like a good idea. You can leave your 2 x 2 GB and add 2 x 4 modules for instance (in the two empty slots) for a total of 12. Just an idea.

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Answer 9

Oct 31, 2016 9:02 AM in response to babowa

Dear babowa,

Thank you so much for that advice. As a silver surfer, retired for more years than I care to remember and dependent upon my Mac for everything from writing odd jobs, to photoshopping, online ordering and correspondence I value the sort of help that the Forum can provide and particularly the advice that you have given on both my slow running issue and now memory expansion. I used to be dab hand at perusing and understanding handbooks, instruction leaflets etc. on buying new products, but these days it appears that one is supposed to understand everything by some sort of osmosis. Thank goodness for boffins like you!

With my very best regards,

DavefromTowcester

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Answer 10

babowa

Level 9

78,562 points

Oct 31, 2016 9:17 AM in response to davefromtowcester

If you're unsure about how to install the RAM, OWC has an excellent page with instruction videos and here is one from Apple (the OWC video is better):

https://support.apple.com/en-us/HT201191

https://eshop.macsales.com/installvideos/imac_mid_2011/

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