ISScript.msi error

Question

ISScript.msi error

Everytime I try to install the new version of Itunes, I get "your system is running an older version of ISScript.msi engine and can't install ITUNES. How do I update the ISScript engine or how do I get my older version of itunes to run again. After the attempted instalation of the new version my old version wouldn't work and had to be deleted.

Gateway, Windows XP

Posted on Dec 15, 2006 10:45 AM

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Answer 1

b noir

Level 9

72,336 points

Dec 15, 2006 2:58 PM in response to Dillon Johnson

let's try installing a version 11, as per the instructions from the following InstallShield document:

Update to the Latest InstallShield Installation Engines

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Answer 2

Dec 15, 2006 4:35 PM in response to Dillon Johnson

I installed version 11 and still no change. Still says I'm running an older version.

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Answer 3

b noir

Level 9

72,336 points

Dec 16, 2006 11:13 AM in response to Dillon Johnson

okay. the 7.0.x installers are actually not InstallShield based. however, earlier versions of itunes and QuickTime installers are InstallShield-based ... so this message is actually being thrown at us by the iTunes installer when it tries to uninstall the previous earlier version.

so let's try getting those previous versions of iTunes and QuickTime out of there by other means, prior to the itunes 7.0.x install. try the procedure described in the following post:

http://discussions.apple.com/click.jspa?searchID=-1&messageID=3568566

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Answer 4

Dec 18, 2006 10:29 AM in response to Dillon Johnson

Well I tried to do everything as told, but no difference. I have had all itunes unistalled and quicktime uninstalled but when I try to install version 7, it still says I'm running an old version of the engine.

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Answer 5

b noir

Level 9

72,336 points

Dec 18, 2006 12:56 PM in response to Dillon Johnson

okay. try uninstalling any existing version of the ipod software on the PC. head into your Add/Remove Programs and uninstall any entries you find called "ipod for windows [date]" or "ipod updater [date]".

can those uninstall, or are you getting an installshield engine message with those too?

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Answer 6

Dec 18, 2006 2:07 PM in response to Dillon Johnson

I have no I POD info on the computer, I bought my wife a IPOD for this christmas and wanted to download a bunch of movies/videos for her. I just tried to download it at my work and it installed great, But my computer at home still says older version of install engine.

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Answer 7

Dec 27, 2006 11:43 AM in response to Dillon Johnson

Well as I said before, I have done every step that this web support has told me and it's still telling me I have an older version of the install engine. I have installed every version of the installshield and also tried updating the .msi scripts as well. I even tried to install the old version of itunes 6.0, and even it said I had an old verion of the install engine.

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Answer 8

Jan 11, 2007 11:19 AM in response to Dillon Johnson

Well I've found a fix for installing version 7. Uninstall everything itunes, quicktime, and ipod on your computer. Install the FIRST version or ITUNES, version 4. After installing version 4, download and install version 7, it will then take it with no problems. Good Luck

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Answer 9

Jan 12, 2007 1:38 PM in response to Dillon Johnson

Nope. We are on version 4 and I keep getting the msscript error no matter what I try to upgrade to (6 or 7). And I've followed the directions for the new engines. But it doesn't work for us. Still searching for a solution.

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