Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro Screen problems

Hi,


Last week my Macbook Pro from 2012 suddenly had a display issue. I was working on something using my external monitor (through thunderbolt -> displayPort) when the screen showed some banding and the computer suddenly turned itself off..


User uploaded file


Here is a description of what it is currently doing when I turn it back on:


- shows the normal apple start screen with progress bar

- progress bar slowly moves across and then I get some strange banding in the top (see screenshot)

- eventually the progress bar gets stuck about 75-80% of the way and the screen goes to just gray

- and then it switches to being black


Now the screen stays lit up but I don't have a cursor or any way to control it.


I have tried to connect it to various monitors in this state (display port, DVI, etc) all through the thunderbolt display but nothing registers...


Here is a list of what I have tried so far:


  1. resetting PRAM - keyboard combo works, PRAM resets as it boots again but no change
  2. resetting SMC - keyboard combo works, computer resets but no change
  3. target disk mode - this works, i have it in target disk mode now and am backing up files onto my macbook air. I also read a post about deleting the com.apple.loginWindow.plist preferences which I did but no change


Oddly I found that a lot of 'normal' startup key combinations are not working anymore, even though this used to when i had other issues on this.


Does not work:


  1. holding down SHIFT to go into safe mode: does not work / no difference in startup
  2. holding down D for diagnostics or V for verbose: does not work
  3. holding down Control-R for recovery mode: does not work


I am making an appointment to at the apple store today after I finish the backup but I am wondering if anybody has any advice. Isn't it odd that these startup options don't work? Also the display lights up and displays the thunderbolt icon fine when it is in target disk mode so that seems like the display is working...


User uploaded file

User uploaded file


Thank you!

- J

MacBook Pro, Mac OS X (10.6.8)

Posted on Oct 31, 2016 10:56 AM

Reply
1 reply

Nov 1, 2016 4:55 AM in response to jh81

Hi,


It sounds like your MBP may be covered under an Apple Repair Program if it's a mid 2012 15" Retina model: https://www.apple.com/support/macbookpro-videoissues/


Make sure to bring this up at the Apple Store (I'd copy this address and bring it with you).


Also, you're doing the right thing backing up your data before bringing your MBP in for a probable repair, but if you don't have a second backup, your data will only exist in one place if they wipe your MBP's drive, so I'd make a second backup too.

Macbook Pro Screen problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.