Personal Hotspot missing (Weird one) - IOS 10.1 - Sprint

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Level 1

9 points

Personal Hotspot missing (Weird one) - IOS 10.1 - Sprint

I have read many of the old "tricks" to getting your personal hotspot working from past IOS issues. However, this one is different. I have used personal hotspot many times through the summer. I have the latest update on my phone (10.1.1) and had this problem before the last update.

The personal hotspot option is no where to be found. Normally it shows up as an option underneath the first four options in General Settings (underneath the Airplane Mode, Wi-Fi, Bluetooth and Cellular options). It used to be there as the fifth option, now it is gone.

There is no option in the "Cellular" setting to turn it on. It is completely gone. I have tried resetting the Network Settings and nothing changed. One time I refreshed the 'Settings' tab (Pull down on the page) and it showed up for a split second, then disappeared.

I have other phones on this same exact plan and it shows on their phone and works on their phone. I don't think it would be a Sprint issue since other phones in the same plan have it.

Any ideas? I hate the idea of wiping my phone and starting over. Not sure if that would even do anything.

Apple? Is this a "feature"?

iPhone 6s Plus, iOS 10.1.1, Sprint

Posted on Nov 2, 2016 6:15 AM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Apr 11, 2017 8:50 PM in response to Msmiggy

If you are a Sprint customer and are experiencing the same problem, then contact Sprint, as was indicated to the others, and acknowledged by those having the problem and fixing it with the call. If they need you to perform this update, they will walk you through it. That only works on Sprint devices.

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Answer 2

Jun 17, 2017 7:34 PM in response to tl511

OK here is how you get Personal Hotspot back if its missing.

>>> iOS 10.3.2

1. Settings> Mobile data > Mobile Data Options > Mobile Data Networks

2. Add APN for Personal Hotspot (Same as the Mobile Data APN)

You will get your personal Hotspot in settings

If you don`t see the options call apple support.

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Answer 3

Jun 26, 2017 10:29 PM in response to tl511

I got the Personal Hotspot option after setting up the few fields. Go to Mobile Data -> Mobile Data Options -> Mobile Data Network -> Fill the Personal Hotspot section and you too will get the option.

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Answer 4

KiltedTim

Level 10

195,387 points

Nov 3, 2016 6:13 PM in response to tl511

Contact Sprint and ask them to check the provisioning on that line.

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Answer 5

Nov 2, 2016 6:20 AM in response to tl511

Hi

Personal hotspot is a network provider problem check with them.

Cheers

Brian

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Answer 6

ChrisJ4203

Level 10

230,347 points

Nov 2, 2016 6:21 AM in response to tl511

What happens if you go to Settings>General>About>Carrier? Do you see the same carrier on each of the devices. Also, just because other devices on the same plan are showing this does not really mean that much. Each individual phone is registered on the network individually. It is very possible they may need to reset your account for that particular phone. If the carrier files are the same, you can try restoring to a backup, or contact Sprint for assistance. It is the carrier setting that determines what you see in your settings area, especially when it comes to the cellular area.

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Answer 7

LACAllen

Level 8

43,416 points

Nov 3, 2016 5:41 PM in response to tl511

Apple? Is this a "feature"?

Wasted (and snarky) question my friend. This is not a place to get that type of answer. Apple does not deliver support here.

Short of calling Apple Support, you likely won't get one.

Resetting your phone's network settings would my first suggestion. No data loss, only your wifi password is wiped.

Settings > General > Reset > Reset Network Settings

Also check for a carrier settings update. Update your carrier settings on your iPhone or iPad - Apple Support

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Answer 8

tl511 Author

Level 1

9 points

Nov 3, 2016 6:16 PM in response to KiltedTim

This was indeed the problem. Sprint shut this feature off on my line for no apparent reason. Perhaps they didn't like me using it. Either way a rep put it back on the line. All is fixed. Definitely a carrier issue.

Thanks for advice.

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Answer 9

Nov 15, 2016 11:51 AM in response to tl511

I have the same question ,

I am in europe and hotspot is nowhere to be found .......

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Answer 10

KiltedTim

Level 10

195,387 points

Nov 15, 2016 12:04 PM in response to owexonline

The answer is the same. Contact your carrier. That feature requires carrier support.

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Answer 11

Spud577

Level 1

14 points

Nov 20, 2016 11:09 AM in response to tl511

Ok. I have been having this EXACT issue too. I am a sprint user. Have spent about 7 hours trying to fix it. But the folks who have responded here are right. It is a carrier issue. The lady at sprint had me dial ##update# (then hit the dial button). A "starting service update" button will appear. click ok. let it update. "service update complete" will show up. Then see if hotspot has shown up. It did on mine like magic. Such an easy fix for sprint. Sure wish I had called them earlier. Took about 25 seconds to fix.

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Answer 12

tl511 Author

Level 1

9 points

Nov 20, 2016 11:16 AM in response to Spud577

I called Sprint and for some unknown reason they shut it off on my phone line! No explanation. They turned it back on. Shut phone on and off and it was back!!

Call your carrier if this happens.

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Answer 13

Msmiggy

Level 1

4 points

Apr 11, 2017 8:44 PM in response to Spud577

Hi how do you type update on your dail ? And if i do the ##update# will my pictures music etc. delete?

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