windows 10 BSOD (Blue Screen)

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windows 10 BSOD (Blue Screen)

I am running Windows 10 on my MacBook (1 years old) with MacOS Sierra (Version 10.12.1).

When I switch to Windows 10 via Boot Camp (Start Disk) I get Blue Screen (BSOD) with the statement: "The computer encountered a problem and must be restarted. We just need collected error information, and then we will restart for you”. (Translated from danish).

Also says "Stop code: SYSTEM THREAD EXCEPTION NOT HANDLED"

And below: "What went wrong? ACPI.sys "

The computer then continue indefinitely with the restart without becoming subordinate.

I have a guess that the problem has something to do with upgrade to MacOS Sierra.

Has anyone an idea to get the problem solved?

MacBook (Retina, 12-inch, Early 2015), Windows 10, BSOD

Posted on Nov 2, 2016 10:57 AM

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Answer 1

norm123

Community Specialist

Nov 3, 2016 9:59 AM in response to ErikSchjoedt

Hello ErikSchjoedt,

Thank you for using the Apple Support Communities. I know having an issue with BootCamp on your MacBook is not what you expect. Based on what you stated, it seems you are having issues with starting up into Windows using BootCamp on your MacBook, as you get a blue screen. I would start with this article on blue screens in BootCamp that sounds like what you're experiencing.

If you see a blue screen after installing Windows 10 on your MacBook, MacBook Air, or MacBook Pro

If that doesn’t resolve your issue, you can use the Windows support software to repair the Windows software in BootCamp to help resolve this issue.

Start up your Mac in Windows. See “Start up using OS X or Windows” on page 9.

Connect the USB ash drive that has the Windows support software.

The installer may start automatically. If it doesn’t, double-click the setup.exe le in the BootCamp folder.

Click Repair and follow the onscreen instructions.
If a message appears that says the software you’re installing has not passed Windows Logo

testing, click Continue Anyway.

Boot Camp Installation & Setup Guide

Cheers!

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Answer 2

Nov 8, 2016 7:35 AM in response to ErikSchjoedt

I know how to fix this but you will use with out Bluetooth
first open your BOOT CAMP setup file
delete setup file Bluetooth
And setup agian BOOTCAMP, you can pass the blue srceen and use normal
Enjoy you MacBook <3

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Answer 3

Nov 8, 2016 7:37 AM in response to norm123

i think you need check Bluetooth setup file because all of erorr come from that
and i fixed follow this way:
I know how to fix this but you will use with out Bluetooth
first open your BOOT CAMP setup file
delete setup file Bluetooth
And setup agian BOOTCAMP, you can pass the blue srceen and use normal
Enjoy you MacBook <3

Reply

Answer 4

Dec 1, 2016 1:10 PM in response to ErikSchjoedt

I have exactly the same problem with the same hardware... Some Sierra update I think had killed it... Not happy.. Pretty much on the cusp of offloading my Apple hardware.. My GFs 9 year old Acer is more reliable then both my iMac and MacBook

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Answer 5

Nov 27, 2016 12:55 PM in response to Eric Nguyễn

Any chance you might tell me where to find the Bootcamp Setup file?

No access to Windows at all (except the Bootcamp partition), Blue Screen loop

Thanks

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