cannot open photos sent to me in text message
What do I need to do to my iPhone so that it will received photos in text messages sent to me?
iPhone 6s Plus
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello myrafrommorrisville,
Thank you for using the Apple Support Communities. I know having an issue with receiving messages is not what you expect. If I understand correctly, you are able to send text and picture messages, but not receive pictures sent to you. First, restart your device as the shut down and start up process is important to keep the iOS software running properly. Then let’s make sure you have your iMessage and MMS (Multimedia Messaging Service) setup and have the proper settings.
Restart your iPhone, iPad, or iPod touch
Set up iMessage and SMS/MMS - iPhone User Guide
If you're still having an issue with receiving pictures in messages, I would narrow down if this is only happening to other iMessage users or only MMS messages, and then follow the rest of these troubleshooting steps:
Send photo, video, or audio messages on your iPhone, iPad, or iPod touch
If you can't send or receive messages on your iPhone, iPad, or iPod touch
Cheers!
Thank you for using the Apple Support Communities. I know having an issue with receiving messages is not what you expect. If I understand correctly, you are able to send text and picture messages, but not receive pictures sent to you. First, restart your device as the shut down and start up process is important to keep the iOS software running properly. Then let’s make sure you have your iMessage and MMS (Multimedia Messaging Service) setup and have the proper settings.
Restart your iPhone, iPad, or iPod touch
Set up iMessage and SMS/MMS - iPhone User Guide
If you're still having an issue with receiving pictures in messages, I would narrow down if this is only happening to other iMessage users or only MMS messages, and then follow the rest of these troubleshooting steps:
- Make sure that your iPhone, iPad, or iPod touch is updated to the latest version of iOS.
- If you have an iPhone or iPad (Wi-Fi + Cellular), check for a carrier settings update.
- Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Ficonnection. To send an SMS message, you need to have a cellular network connection. If you have Wi-Fi Calling turned on, you can send SMS messages over Wi-Fi. Contact your carrier for more information.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, contact your carrier.
- Make sure that you entered the correct phone number or email address for the recipient.
Send photo, video, or audio messages on your iPhone, iPad, or iPod touch
If you can't send or receive messages on your iPhone, iPad, or iPod touch
Cheers!