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Last year I bought a couple of albums, and now, whenever I try to sync my iPhone to my iTunes library, those albums don't sync completely (for example, a 13-item album became a 5-item in my iPhone). I'm currently using the latest iTunes version (12.5.3.17), and I always keep checked the "Sync all items" option when I sync my iPhone.
iPhone 5c, iOS 10
Where are the songs now? If you sign into your Apple ID on a new device or computer you can expect to see your past purchases only, unless you've signed up to one of the cloud services. Everything else needs to be synced from an iTunes Library that contains the media. Assuming the files are in your local library connect the device via USB and review your sync selections to include the content that you want, then sync.
tt2
Hi
I've just spent three hours trying to sync one album from itunes on my MacBook Pro to iPhone via USB lead.
The problem for me turned out to be annoyingly simple.
In iTunes Music My Library the album I wanted to sync wasn't CHECKED so the track listings were greyed out.
Right Click on your album and select CHECK SELECTION ( appears under RATING) The track listings should now be in black rather than grey ... and the **** thing will finally sync.
ARRRRRRGGGGGHHHH !
Try the following all-purpose steps for dealing with erratic syncing behaviour. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.
Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.
tt2
Reasonable question , 2 x poor answers. I like many I can't 'see' / find / play NON purchased music on my new i7.
Please can Apple help and don't say, sync with cable or restore!!! I'm sure it some kind on setting change but i have the latest itunes and ios software and just cannot see how to do it.
Pretty please apple, help us out.
The original question mentions partial transfers which is a symptom others have mentioned. If you explore the contents of the device when connected to iTunes it will typically show some greyed out tracks accompanied by dotted circles. These would appear to be stalled transfers that presumably are supposed to complete on the next sync attempt, however iTunes doesn't seem to manage this. Sometimes selectively removing such items from the sync list, syncing, then adding back again will resolve, but not always. The steps I gave above should work more reliably.
If you want non-purchased music to show on your iPhone without directly syncing to iTunes then you need either iTunes Match or Apple Music. Both have iCloud Music Library where any music added to your iTunes Library becomes available to stream or download to your device over wi-fi, or cellular if you can afford the data, in the same way as your purchase history works now.
tt2
Thanks Turing, but i fail to see why my old songs, copied from CDs which used to sync ok to my old phone, dont appear now.
I dont like the Cloud and can't understand Match or apple music? I just want things easy, like Apple used to be!
I think i might've found the problem: all the missing songs are under "Hidden purchases" in my Apple ID section in iTunes. I've tried several times to "unhide" them, but they disappear automatically some minutes after the download is completed and reappear under "Hidden purchases". Any ideas as to how to solve this?
That sounds like a novel issue. I think you'll need the assistance of the iTunes store support staff for that one. Content you download to your local library ought not to be deleted automatically after the download completes. It sounds as if there is a queue of delete operations that is being repeatedly applied instead of being cleared once accomplished.
tt2
So, there is no way to resolve it without going to Apple Support? In Peru, just the assessment costs over $50, so I'll try any other way to work it out without going there if there is any.
You should be able to contact store support via web forms in your purchase history. As a test create a new library, perhaps in a new user profile, and see if you can download the items of interest from your purchase history without them disappearing again. If/when they are deleted do you see those files in the recycle bin? If so drag to the desktop, copy, then paste into <Media Folder>\Automatically Add to iTunes? Are they added to the library? Do they disappear again?
tt2
My library on the laptop's fine, this issue is just with my iPhone. On all my other devices, the library's complete.
OK. so won't the tracks sync from iTunes? And the fact that you cannot get them to stay unhidden seems odd.
tt2
I tried several other methods I found online before this one but this was the one that finally worked. Thanks!!
You're welcome. 🙂
tt2
iTunes won't sync some albums to my iPhone
