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Hi I just saw email saying I purchase song on first witch is not in my knowledge I was Travling back from Dubai to uk I was in Flight ek003 at that time can that purchase be cancelled

Did not purchase any thing on 1/11/16 I was traveling back from Dubai

Posted on Nov 3, 2016 10:40 AM

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Posted on Nov 3, 2016 10:41 AM

You are sure that it was a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?


Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support


If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.


If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.


If it's a phishing attempt and you clicked on the link in the email and entered your account id and password change the password immediately

1 reply
Question marked as Best reply

Nov 3, 2016 10:41 AM in response to Nadeemch

You are sure that it was a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?


Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support


If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com - after changing it : What to do after you change your Apple ID email address or password - Apple Support.


If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.


If it's a phishing attempt and you clicked on the link in the email and entered your account id and password change the password immediately

Hi I just saw email saying I purchase song on first witch is not in my knowledge I was Travling back from Dubai to uk I was in Flight ek003 at that time can that purchase be cancelled

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